Green Valley Reviews Summary

Product Quality

Pros:

• "This place has the best fresh fruit in London, even better than Harrods."
• "The meat is as halal and as fresh as it gets from my experience."
• "Vegetables look fresh, baklava tastes delicious and prices reasonable."
• "The food is fresh cooked with quality ingredients."
• "Great Lebanese market with all sorts of spices and fresh products from meat to dairy, vegetables, fruits and sweets, nuts."
• "Best baklava quality/selection in c.london."
• "Terrific middle eastern store stocking a huge range of spices, fresh herbs, meats, breads and sweet treats!"

Cons:

• "I've been buying baklawa from Green Valley for some time, but this week discovered a fingernail trimming inside one of the pieces."
• "I found some with moulds on it...? NOT GOOD FOR HEALTH."
• "Bought lamb shanks and cooked them for 45 mins in a pressure cooker and yet they are full of cartridges and is completely inedible."
• "The shop is selling outdated food and is overpriced."
• "The kunafeh was made with rubber not cheese."
• "I bought grilled chicken from them. I found that they covered the chicken with moldy bread. Expired bread."
• "Some vegetables also appear to be fresh but are in fact ready to rot."

Customer Service

Pros:

• "The service is very friendly, helpful, and efficient."
• "The store employees were very friendly."
• "Staff were very friendly, prices were good."
• "The staff are great."
• "Welcoming and nice staff."
• "Very friendly staff."
• "Very clean, helpful staff."

Cons:

• "Them food was not fresh and served after a long time. The food was cold when they served."
• "They are cons that will scan things you don’t buy."
• "The staff has not been trained for customer service technicians. They sound a bit rude."
• "You have a very rude member of staff he called himself a manager, his name is Ali he called customer an idiot when she asked for a bag."
• "Management was rude and couldn't be bothered."
• "Omar and eshaam raised their voice and Rudley spoke in another language and told me if I wasn't happy to leave and pointed their finger."
• "They created a big commotion and raised their voices and embarrassed and harassed me today."

Price and Value

Pros:

• "The price is very affordable as well the customer care is awesome even the owners are warm and welcoming."
• "Everything is reasonably priced."
• "Prices are reasonable."
• "Always impressed by the wide selection and reasonable prices."
• "Many people think that this shop is taking advantage of being the biggest store around Edgware Road but I think their prices are fair for good quality products."
• "Very well prepared for Ramadan in few days, groceries, meats, poultry and chicken are all very fresh and reasonable priced."
• "Very moderately priced fresh juices made to order."

Cons:

• "We bought a mix of arabic deserts and were charged £36!"
• "You will find all what you are missing from the Arab world, but ridiculously overpriced!"
• "price is higher than average comparing to other Arabian supermarket."
• "Edited my previous review as this shop has went deep downhill fast since Covid."
• "Overrated and prices are sky high for the produce."
• "It’s very expensive shop comparing with others, don’t advise getting anything thing from there."
• "I paid £1.76 for one piece of baklava, it quite intimidating to ask question as everyone talks in different languages to each other and you get funny looks, I also paid nearly £8.00 for 8 piece of small baklava."

Store Environment

Pros:

• "They stock a wide range of produce from the Middle East."
• "Green Valley is always very clean and organised."
• "A wonderful shop stocking a wide variety of middle eastern and western foods."
• "This is an immaculate Lebanese store packed with lovely fresh products of Arab society."
• "Nice corner shop for Arabian food and also serves take out meals and desserts."
• "Great variety of food, from vegetables and meat to fruit and deserts and drinks, biscuits and so on and so forth."
• "All Halal, big variety of ready made food large displays of food, also cater for sweet of Baklava and other Lebanese stuff."

Cons:

• "If you ever check the back of the shop at Stourcliffe Street you will understand what complete lack of hygiene means."
• "The shop is not as green as the name and is using too much carbon to produce one kebab."
• "i had been at the Green Valley today at Kensington and I was very dissapointed with the quality of their food!!Not fresh at all !!!."
• "The picture attached is of a NEEDLE found inside the wara2 3enab product."
• "Food has gone downhill loads. Hummus was terrible just tasted like tahini, not made well at all."
• "Shady store. be careful prices on shelves are not the prices at the cashier & when I told the guy he was rude."
• "The mangement in this store is very poor. these guys didnt know what customer service is."