ALDI Reviews Summary

Product Selection and Variety

Pros:

• "Aldi offers such a range of products at a fraction of the cost compared to other major supermarkets."
• "Branch has an amazing fruit and veg section, loads of poultry and meats to choose from, massive dairy section."
• "Great fresh produce and and growing range of niche Vegan items which I love."
• "Massive range of products. Very good quality food."
• "They have a wide range of products and the prices are unbeatable."
• "This Aldi is great, really clean and well organised, staff are efficient and friendly, plus the location is great."
• "The shop neatly arranged. You can get whatever you want in this shop."
• "Always like Aldi. Big aisles great selection and easy to see."

Cons:

• "Prices are good, but messy, too many empty shelves, products missing which meant I had to go to another supermarket to top up anyway."
• "The biggest problem is the stock - they're sometimes really low or have none of a key ingredient left, like spinach or onions."
• "The location of the store is wonderful... The bad point is that the shelves are not stocked up properly, I couldn't find what I was looking for."
• "Lack of groceries. Not enough choices. I went looking for white cabbage at 16pm and there were none available."
• "Visited the shop a bit before 7PM. Half if the shelves were almost empty and very messy."
• "Got 5 days worth of dinners and a few snacks for 36 I couldn't believe it. Only bad thing is as it's a smaller supermarket it doesn't have a wide range of products especially dairy free items."
• "The frozen section was virtually empty and none of the specials you'd expect in the run up to Christmas."
• "I'm disappointed. Aldi was advertising itself as so vegan friendly. But when I visited this quite a big shop, apart of fruit and veggies I've only found a tiny vegetarian section."

Customer Service and Staff Behavior

Pros:

• "The staff in this store are so friendly and helpful. They always keep the customers aware of tills they are opening or closing."
• "Staff are also really friendly and polite."
• "Really great staff, reliable stock levels, plenty of parking, and great produce. A winner every year."
• "I have been using Aldi and I find it suitable to meet my financial budget the prices are reasonable and I can find the items I need."
• "The only thing that might make it is busy is people having the flexibility to generally food shop around their personal lives so leaving it until a Sunday morning/afternoon instead of getting ahead of the curve and doing it mid-week during the day or after clocking off etc."
• "A very good store. The shop neatly arranged. You can get whatever you want in this shop. They are so very affordable too."
• "I love visiting this shop. Thank you for your great service! Staff is always helpful and friendly."
• "Yes, clean efficient shopping experience, I thought I ad bagged a real bargain, however in checking the boxes I needed to buy seoeratleybthe battery and charger. Asked an employee, who helped me get an immediate refund."

Cons:

• "Today for the first time my experience was unpleasant. The till person was rude to me."
• "I'm sorry but there are children in store & it's just wrong! Shouldn't be allowed in."
• "Unfortunately one of my god children had a rather nasty accident with a trolley, and none of the assistance came to help."
• "Today 10/01 in the early evening, the manager was clearly having a laugh. All the self checkouts were closed and only two tills open, horrendous queues!"
• "By far the worst Aldi I have ever been to. If it’s not the food it’s the staff."
• "The staff was alright, but there was this security guard...was extremely rude and kept stairing at me and targeting me because of my ethnic appearance, I'm asian."
• "Very long waiting time at the checkout. Even though self service tills have been installed recently less than half are operational."
• "Asian lady at till 2 was all over the place not focused at all."

Pricing and Value

Pros:

• "Keep forgetting how much cheaper your weekly shop is than going to Tesco or other supermarket."
• "Once you start shopping in Aldi, everytime you need to pick something from Tesco or Sainsburys it's a SHOCKER how much more expensive those two are."
• "Been shopping here a while now, used to go all the bigger super markets before but I can seriously and honesty say this literally cuts my bill down a good 30% if not more!"
• "I spent about £35 pounds and got two large bags worth of food. Over the years I’ve worked out not all ALDI store have the same price."
• "A great place to do a quick shopping or the monthly huge stock up for groceries. They have a wide range of products and the prices are unbeatable."
• "Good amount of (free) parking and a decent sized store that is generally well stocked. Can get pretty busy on weekends with stock on Saturday afternoon/early being a bit thin. Much better than Lidl in terms of meat/fish quality. Excellent wines too."
• "This is actually my first proper shopping experience at an Aldi store. I have only ever just just popped in to grab one or two items. I have to say., What an amazing experience it was shop was clean. Employees were friendly and yes the prices were amazing."
• "Aldi has great quality fresh vegetables. All items are good quality, if you are not picky with brands."

Cons:

• "Prices are good, but messy, too many empty shelves, products missing which meant I had to go to another supermarket to top up anyway."
• "Prices wises its not dissimilar to Tesco/Sainsbury's with the items I bought."
• "Have been serving the vulnerable and elderly since the Pandemic. Even thou I showed them identification and that I run a food bank. The manager stated that he had a policy that I can only take 12milk cartons."
• "£40.00 spend on a fine (15minutes extra) tried for appeal but I had still to pay the fine, I was genuinely shopping in the store and as always the queue are horrendous!!"
• "Nice-looking store, nice-looking products, but too little attention to higher animal welfare standards. Too few organic or RSPCA certified meat or poultry offerings."
• "I saw the head of Aldi's on the news about a month ago stating that they would have NO shortages this Winter. I have seen no banana or fudge milk for over month and no crunchy cluster cereal for the same period."
• "Staff can't be bothered to collect my item from there warehouse when I had already called customer service and reserved it."
• "Visited the shop a bit before 7PM. Half if the shelves were almost empty and very messy."

Store Layout and Facilities

Pros:

• "Great place to do shopping, spacious car park and good prices."
• "Clean, well stocked, good parking."
• "Branch has an amazing fruit and veg section, loads of poultry and meats to choose from, massive dairy section."
• "They have put in 6 self-serve tills with the best staff on duty. Simply a class above Lidl."
• "A great place to do a quick shopping or the monthly huge stock up for groceries."
• "This is actually my first proper shopping experience at an Aldi store. I have only ever just just popped in to grab one or two items. I have to say., What an amazing experience it was shop was clean."
• "Must admit, visited for a wee, but so grateful that toilet facilities were available."
• "Nice large disabled parking space, plenty to other parking spaces. Large isle, clean, plenty of fruits meats and cereals choices."

Cons:

• "Unfortunately one of my god children had a rather nasty accident with a trolley, and none of the assistance came to help."
• "Very long waiting time at the checkout. Even though self service tills have been installed recently less than half are operational."
• "Not too much social distancing and face mask wearing properly. Felt uncomfortable in there."
• "The front or back of the shop needs to be extended a bit so that self-checkout tills can be placed as the queues are always ridiculously long."
• "The self checkout never works properly. Without a member of staff to support the checkouts you just end up standing there waiting."
• "Check out staff were brilliant. Unfortunately the security guard at the door wouldn't let me use the trolley basket to take my shopping to the car even being heavily pregnant."
• "Great for budget but quality groceries. You have to go early if shopping on a Sunday though or else the shelves will be empty."
• "Can be tricky to get to at times being on the lea bridge road, but ample parking when you get there."