The Test Centre Rochester I Nothing But MOTs Reviews Summary

Booking Process and Convenience

Pros:

• "Booked late notice MOT online for an old car I'd just bought and needed to get MOT done to drive it over the weekend."
• "Easy to book and received a reminder on the day of the test."
• "Booked on line, for 23 November at 16.30, I arrived around 15.00 and they took my car earlier without any trouble."
• "First time user of this garage following a huge fall-out with Mr clutch, Strood after 13 years due to piss-poor customer service but pleased to say the test centre passed all expectations in a quick and professional manner."

Cons:

• "I arrived 10 minutes before my appointment time but my car was not seen for nearly an hour!"
• "Was told it would take 30mins but took nearly an hour."
• "No complaints about the mot test (even though they failed it 1st time )."
• "I had to cancel my appointment after the cold weather killed my battery and ended up rebooking 3 times with no issues."

Customer Service

Pros:

• "The receptionist was extremely friendly, super polite and knew what she was doing."
• "The young man doing the MOT test on my car was professional, kind and patient."
• "5 stars, very quick and professional, called about walk-in option, was offered the next time slot available."
• "The staff at the Rochester branch were polite, friendly, efficient and very accommodating."

Cons:

• "Won't admit if they make a mistake, especially if they fail your car and there is nothing wrong with it."
• "The manager has no backbone, will accept no responsibility."
• "My complaint, on my visit, I was rudely spoken to by the reception lady to put on a mask, even though there were no signs in entry or in office to wear a mask."
• "The only problem there was is that one of the women in the office who is part of the family run business spoke to the lady that worked there awfully and was slamming doors."

Facilities and Environment

Pros:

• "Building was very clean, tidy and well maintained with facilities for customers waiting for the MOT to be done."
• "Superb mot centre, friendly helpful staff on the reception, plenty of working bays so usually have the space and time available when booking, nice waiting rooms, coffee machine."
• "Great place to take your car for m.o.t, large inspection centre quick peak through looked like they held 3 vehicles for testing at a time has a few chairs you can sit down wait, receptionist was very polite 😁."
• "Very slick operation, able to plan day around test as by sticking to MOT and not trying to sell other services, means that people can be confident that things run on time."

Cons:

• "Their business model of Only pay when you pass sounds too good to be true but it really is true, and it's not just a promo either."
• "Hot drinks available from a vending machine but costs £1ea which is the only reason this place didn't get 5* from me."
• "I had to cancel my appointment after the cold weather killed my battery and ended up rebooking 3 times with no issues and when I arrived early for the rebook they got me in half hour earlier and the car passed first time :) thanks guys."
• "The centre were extremely friendly when I had to postpone my initial appointment for my motorcycle MOT due to a frozen shoulder which meant I could not ride."

Quality of Service

Pros:

• "Tester was very friendly and helpful and showed me issues on the car that weren't failures but would be potential future issues to rectify which was useful."
• "Unlike other garages that want to fail to get the repair work, these guys are genuinely impartial because they don’t do repair work."
• "Brilliant service, easy to book and fit in around work. They were running on time and had an efficient system of bringing the vehicles through."
• "Excellent MOT tester independent of any vehicle repair service so giving certainty of an unbiased test result free from the risk of generating unnecessary repairs."

Cons:

• "Won't admit if they make a mistake, especially if they fail your car and there is nothing wrong with it."
• "When the car was eventually seen, the MOT took about 15-20 minutes. A proper MOT should take around 45 minutes."
• "Lots of customers received the same advice: get your brake pads checked. I am not sure whether this was a coincidence or the company's 'go-to' advice."
• "I don't feel that the MOT was thorough and I certainly don't rate the customer service received."