Halfords Autocentre Ashford Reviews Summary

Customer Service

Pros:

• "Excellent customer service. Arrived early and it was completed early."
• "Really friendly and helpful staff."
• "Incredible customer service from Keith who is so honest and straight that we were not even a bit irritated when he said the car service could only be undertaken the following day."
• "Bought 4 tyres. Very good price. Friendly and efficient service at local auto centre."
• "Called ahead for aircon top-up, spoke to very friendly Matt who said come in anytime, no probs."
• "Great customer service and great service where I was due for full service had a call five minutes later advising me on upgrading service to have parts which was not covered on full service."
• "The gentleman who was manning the reception desk, was very helpful even going to the trouble of showing me where the tread bars were on my tyres."

Cons:

• "Rude ignorant people with bad attitude."
• "Wouldn't recommend."
• "A RIP OFF CENTRE! Complete with 12 year old looking fitters who think they're Grand Prix mechanics with their air tools!"
• "grumpy overworked management staff. lots of swearing audible to customers on enquiry."
• "I experienced shockingly poor customer service by one member of staff at this location."
• "Terrible service. My brother picked his car up after a MOT... the wheel hadn't been properly re-attached."
• "Very unpleasant experience. I called them i waited till 10 minutes in queue then one of staff member picked my call and he asked me to put me on hold for a second and i waited till 5-6 minutes still he didn't come back and cut my call."

Booking and Scheduling

Pros:

• "Booked the car in for 9:30 on a Saturday morning for a change of 2 rear tyres expecting it to be completed by 12... They finished changing my tyres at 12:30."
• "Booked my car in for MOT after being messed about by local garage and was able to do the same day. Service was amazing from start to finish!!"
• "The whole process was easy and will definitely be using them again in the future."
• "Booked car in for MOT using recent £10 offer - very easy process online."
• "Good booking system. Well organised on the day."
• "Booked car in for MOT using recent £10 offer - very easy process online, have used them before and found them to be honest and reliable."
• "Staff very friendly and efficient, car in no longer than expected."

Cons:

• "DO NOT USE THEM. they have had my car from 9.30 all day without touching it."
• "Booked an MOT online we arrived an hour early only to be told it was not booked despite me having email confirmation."
• "Order and pay for new tyre online, then fitting date and time booked. Arrived on time at Ashford Halfords for appointment only to be told that they do not have new tyre for me!!!!"
• "Had an appointment wasn't looked at the whole day...next day said they couldn't find a problem...like wow... 0 effort taken to help...they don't care at all..."
• "Booked an MOT online for a Sunday, received a confirmation email. Then got a call stating they don't do MOTs on a Sunday and would have to move it."
• "They had the record of my 8.30 am booking on their system, but not in their calendar due to their IT problem."
• "Arrived for pre-booked MOT. Advised that as I was more than 5 minutes late, I had missed the slot and there was no further slots available."

Quality of Work

Pros:

• "Not charged a penny for investigating a loose connection and restoring a side light."
• "My car was fixed promptly and everything that was wrong, was explained fully to me."
• "Excellent customer service, decent price and honest."
• "Always left happy with the work carried out and happy with the attitude of the staff."
• "Incredibly friendly staff. Went above and beyond. Thank you. :)"
• "Great job 👍"
• "Had tyres fitted, they were the cheapest place around for the specific tyres I wanted."