Halfords Autocentre Perry Barr Reviews Summary

Customer Service

Pros:

• "The staff and mechanics went above and beyond to help fix the issue with my car."
• "Josh was absolutely fantastic! He helped get enough air to get home and even wrenched a screw to get the wiper running as an emergency fix."
• "Daniel and the team took great care of my car. Always honest and reliable and give good advice whilst helping me to understand more about my vehicle."
• "I was greeted by a very friendly lady. Service was carried out by another friendly person. Very smooth and straightforward. I was listened to."

Cons:

• "Rude staff at reception."
• "Called the day after to book car in but spoke to an extremely rude person who was trying to say their own quote was wrong."
• "Very poor customer service, double charged for MOT even though I had highlighted this."
• "The staff are rude, disrespectful and completely incompetent. In particular, the centre manager Daniel is extremely rude."

Quality of Work

Pros:

• "Great place for car repairs and MOT servicing, the guys there have never let me down and are always super reliable."
• "Outstanding experience. From the moment I walked in Dan the manager was welcoming and professional."
• "Halfords perry barr was very helpful especially Dan kept me informed on my car and had done my mot and service for the vehicle."
• "Really good service from the guys at Halfords in Perry Barr, they really know there stuff and they don’t try to sell you unnecessary fixes like most garages."

Cons:

• "I took my car there for an MOT and paid £350 for repairs only to get stopped by the police several months later because they HADN'T ACTUALLY DONE THE MOT."
• "serviced my car and they messed up my brake suspension don't know how come now took it twice to garage they can't fixed it."
• "Never beaten on price, but definitely on service took my car in for front wheel alignment... after which I drove home to find the steering was off centre."
• "Had a lot of work done in one go, and got ripped off big time. A full service, M.O.T, brakes, shocks, and an entire headlight unit. Only to discover, the majority of the work hadn't even been carried out."

Communication

Pros:

• "Phoned to get a quotation for some work that needed doing to my car. The receptionist was very helpful and gave me a price."
• "Thank you Daniel and the team for going above and beyond to help me through a stressful time with my failed MOT. Very helpful, professional and there to listen even when I was upset."

Cons:

• "I had to call at 5.15pm to find out if my car was ready."
• "Poor customer service, they diagnosed our car on Tuesday 5pm even though we booked it for 9am on Monday."
• "Communication is horrendous. Booked my car in for MOT last July. Came out with advisories. Booked a 5 point health check today but called ahead of time and said I'd like some of the advisories fixed."
• "Extremely poor service. I brought my car at 8.45 am, was told that it would take 40 mins only so I expected to wait. Then I was told by reception that it would take 2 hours to authorise and about 1 hour to do the work so I decided to head back home."