Address: 365 Watling St., Two Gates, Wilnecote, Tamworth B77 5AD, United Kingdom
Phone: +441827283906
Rating: 4.2
based on 116 reviews.
Customer Service
Pros:
"Another great show of customer service today (14/11/2020) where Mark and his team really know how to make things as easy as possible."
"As always, treated very well by Tamworth Halfords Autocentre."
"Service and communication was excellent, Paul was incredibly helpful and was really impressed."
"The staff at Halfords Autocentre are brilliant, they are friendly & take time to help you & explain what is needed & why."
"Fantastic customer service, team always helpful and manager staying late to allow collection of cars once repaired."
"The staff were polite and informative and very helpful with any questions I had."
"The member of staff at the counter was extremely friendly and efficient."
Cons:
"Frankly, I felt they were simply taking advantage of a customer that had previously just turned up and paid without question."
"Terrible service, disrespectful and arrogant."
"Had to wait a long time to see anyone when returning after one hour as advised."
"Communication is 👎."
"Man was unfriendly and said there was nothing he could do apart from reschedule as MOTs were booked back to back."
"Staff are rude and I reckon they are a bit racist."
"Paul on the front desk was quite frankly rude and unapologetic."
Booking and Scheduling
Pros:
"Booked a mot online. Very easy to do. Mark the centre manager is very helpful and friendly."
"Booked my car in here for an MOT and interim service after my usual place couldn't fit me in."
"Visited twice for an MOT and to complete some work for the MOT, they were very quick and efficient."
"Very quick and easy to book my MOT online."
"Was able to fit me in for a late MOT at the last minute."
"I was originally booked in for 3pm, but was advised my appointment could be bought forward following a cancellation."
"Have been doing my MOT at this Halfords autocentre for a few years now and it was always very good."
Cons:
"Booked on Thursday for a slot on Friday. Got a call from the Halfords MOT department where I had booked to say that they had to cancel due to the system double booking."
"Let down massively: booked months in advance for MOT and service."
"I was advised to drop my vehicle off around 8:30am... and was told my car may not be MOT’d due to me being 10 mins late."
"Also on drop off and collection there was only one person working on the desk. Had to wait over 10 mins each time to be served."
"The car was booked in for 11:50am for an MOT which normally takes about 45 minutes. However, on this occasion it was not completed in the allotted time due to previous delays."
"They said they would call me when car was ready to be collected but never did."
"I left asking him (paul?) To call with a price for a retest and fix for steering issue and this never happened."
Quality of Work
Pros:
"The fitting of two tyres was done very well and on time."
"The gentlemen at Halfords went out of their way to solve the issue for us."
"They called me when they had completed the fitting."
"Over all excellent and professional service."
"Great service, professional communication. Highly recommend."
"All work has always been carried out satisfactorily and I shall continue to use this Autocentre for the foreseeable future."
"Happy with how my service went and pleased with the cost."
Cons:
"They caused damage to my vehicle yet won't accept liability and funnily enough no CCTV to be able to prove this."
"Whilst balancing my sons tyres the technician scuffed and scratched his 2 year old alloy wheels."
"They took all day to do a simple 10 minute job and caused major damage to the wheels resulting in them needing to be taken elsewhere for a refurb."
"One of brake callipers had not been bolted onto the carrier correctly meaning the brake on that wheel wasn't working."
"Work was carried out that we hadn't asked for, inferior parts were fitted that had repercussions for the engine and caused repeated mot failures."
"They fitted completely the wrong tyre."
"Yet where the staff had park the car after the inspection for the retest, there were now signs of an excessive oil leak."
Value for Money
Pros:
"The part quoted was £54 plus labour. On way back to garage checked on Eurocarparts and the part was £26!"
"I have used many times and found their prices not the cheapest but you get what you pay for."
"Mark the manager is extremely helpful, giving great advice and being honest about work times and cost."
"Arrived after the part not being available online. Andy was super helpful along with one of the guy (didn't catch a name). Fixed my issue super quick and were helpful as to why it might have broken."
"So altogether I was charged £320 (£210 for just the drive shaft)."
Cons:
"Why do you Halfords try and charge £40 for a diagnostic when your spending £180 odd anyway."
"I was shocked that they charged nearly £50 for the 4 bulbs, which would have been a 15 min job, at the outside."
"Disappointed after purchasing 4 new tyres then finding them cheaper elsewhere, returned to Tamworth garage with proof of price difference only to be told that their price match didn't cover it."
"However adding nearly £100 to my bill and not contacting me to confirm this prior is poor customer service."
"I AM ABSOLUTELY OUTRAGED! Completely unacceptable and I feel robbed that they took advantage of the fact that I was a 17 year old female who didn't know what they were talking about at the time."
"I won’t be using them again or recommending them to others based on poor customer services and rip off prices!"