D&D Autos Ltd Reviews Summary

Customer Service

Pros:

• "I was very well looked after by Kevin who kept me informed of the repairs every step of the way."
• "Richard always phones me promptly to advise or update me on what’s happening with the work to my vehicle and afterwards checks that everything is to my satisfaction."
• "Staff really friendly and helpful."
• "They were fantastic to fit me in and kept me fully updated throughout."
• "Upon arrival I was greeted by cheerful and polite staff (a treat in itself)!"
• "They kept me informed throughout of problems found and costs involved and work was completed sooner than expected."
• "They were very supportive and kept us informed of progress and cost along the way."

Cons:

• "Would've been been 5 stars if the reception team acknowledged us immediately when we entered to collect our car as opposed allowing us to stand around feeling invisible for a few moments."
• "Poor customer service. Found a fault on my vehicle. When I called days later to ask for an update they advised me to wait as they had other customers to see."
• "I am disappointed in spending £80 for D&D Autos for not even diagnosing the problem correctly which is funny because I even told them the RAC found a problem with the throttle body!!!"

Quality of Work

Pros:

• "The work they do is always of top quality."
• "Their state-of-the-art facilities showcased their commitment to quality, utilizing the latest equipment for efficient repairs."
• "Car had poor performance. D&D was able to very quickly locate fault and repair."
• "The level of service received was exceptional, with a professional and knowledgeable team guiding me through the process and providing regular updates."
• "They assessed the damage free of charge, completed the job earlier than I anticipated."
• "Work is thorough and fully guaranteed."
• "Always receive really top class service from D&D Autos and they always go the extra mile with things like a free shuttle service to your choice of drop off point once you've left your car there."

Cons:

• "I then brought it to the attention of the staff that the car had passed an MOT with a serious life-threatening defect on it."
• "I HAD A LOT OF WORK DONE ON MY BEETLE AS THE ENGINE WAS OVERHEATING... I THEN PAID TO HAVE A NEW CATALYTIC CONVERTER FITTED... THE CAR SOUNDS LIKE A TANK AND THERE IS STILL A TERRIBLE BURNING SMELL EVERYTIME I DRIVE THE CAR."
• "Not at all satisfied with the service, feels like fully cheated as no prior information was shared about the process of gas refill on my car ac."

Value for Money

Pros:

• "Not cheap but you get what you pay for and I wanted a top job."
• "I found the staff very courteous and professional, technical repairs are not exaggerated and are value for money."
• "Great to find a garage where you don't feel like you're getting ripped off."
• "D+D have never failed to impress me, and do what needs to be done at a decent price and quality."
• "It cost less for labour and parts than they had initially estimated for labour alone!"
• "Very professional and great value too."
• "Their rates are also very competitive."

Cons:

• "Order my tyres from black cicles, tyres there fitted perfectly! However when go to view my black box appeared to drive my car quite aggressively and paid for wheel alignment, however they didn't need doing."
• "Recently quoted £760 for a clutch on a C3 and told there may be a problem with the gear box which would be another £720. Had it towed to Ashford Garage Services and the bill including tow was just over £500."