Sandicliffe Loughborough - Ford & Mazda Reviews Summary

Customer Service

Pros:

• "From start to finish the staff have been exceptional."
• "Simon White was our sales person, who remained professional and personable in the right balanced way."
• "Magdalena on the service desk was friendly, helpful and efficient as well as the rest of the service team."
• "Nothing but professionalism from my very first enquiry with call backs when promised, speedy email reply’s and a customer focused approach."
• "Their patience and willingness to go the extra mile made a stressful situation a lot easier to navigate."
• "Absolutely fantastic service from start to finish."
• "Exceptional customer service."

Cons:

• "Communication became slower, days instead of hours and at times, ignored."
• "Really disappointed with this place, it is a shame as the new Ford Focus is a great car."
• "Shocking workmanship and horrendous customer service at the bodyshop!"
• "Unfortunate poor experience at Sandicliffe Ford Loughborough."
• "Just very poor service from a Ford dealership so be warned don't be forced into taking out warranty that are worthless!"
• "The customer service with Sandicliffe Loughborough Body Shop has been absolutely appalling and the behaviour of the staff disgusting."
• "Dealing with Sandicliffe service can be difficult due to problems contacting them and getting a response."

Sales Experience

Pros:

• "They were very friendly and provided me with a car that I love at a decent price."
• "Top quality service and the online payment method was so easy, super quick and straightforward to use!"
• "Mike Sirrell, Ranj Rana and Roy Cooper offered an excellent, professional, friendly and streamlined service."
• "James is that kind of person you trust immediately, no sales tactics, just explaining all options in a professional manner with no pressure or pushing add-ons."
• "Chris and Ranj provided an excellent service on selling us a used car."
• "They explained everything in great detail regarding warranty and after sales which filled me with confidence."
• "Great teamwork and we’re so chuffed with the car!"

Cons:

• "What can I say purchased a 2rd hand car with the wife, we were near on forced to purchase the extra warranty because it covers all the major parts and peace of mind we were told!"
• "No! oh you have to pay us £75 for diagnostic for them to look at the car then we get the phone call we need to take the engine out its going to be £700 now for diagnostic."
• "He couldn’t wait to get us gone, did not show us around the car just handed the keys and said that’s your car there and pointed at it, did not go through any paper work with us."
• "When we brought the car the salesman lacked personality, I felt him to be fairly rude during the whole process."
• "Terrible attitude on sales staff and management, cars presented in poor condition."
• "I wouldn't buy a car from here, I think Ford is a good strong brand but do yourself a favour, go to another dealership."
• "Rubbish service! Rang about a car I reserved to ask for more information. They never got back to me."

Vehicle Quality

Pros:

• "First class repair. Many thanks."
• "The car had passed its MOT with no issues. On inspection of the collection of the car the gater was broken."
• "Car very fair price and just what I was looking for, was immaculate on pick up."
• "The videos sent of the car were also a really nice touch."
• "Whole process was smooth, quick and simple and Sandicliffe were quick to address any points we raised about the car."
• "We've had our car 2 weeks now and couldn't be happier!"
• "The handover was excellent and professional and overall, I am really happy with the new car."

Cons:

• "The car came back with a bonnet that took paint off the brand new bumper every time you closed it."
• "It looks like the cars have been valeted with a oily rag after being promised a full valet."
• "I am now stuck with a car with multiple problems and the screeching noise when turning left has not been fixed."
• "A faulty electric mirror that made a loud sound when locking the car, faulty seals around both back doors, a faulty back window."
• "More scratches than the previous visit, very disappointing service after travelling a 400 mile trip."
• "It was in now in a worst state we don't know what they had done but it was nearly undriveable!"
• "I bought the CHR from them, everything fine but they give it to me with 4 DIFFERENT MAKES OF TYRES."

After Sales Support

Pros:

• "Lovely staff all needs met can't fault courtesy car was perfect very understanding."
• "Have used Sandicliffe Mazda for a number of years. Would rate car sales staff as excellent."
• "The service I've had from three different customer advisors - Magdalena, Hemanth and Glen - has been excellent."
• "I was kept informed throughout each touchpoint of my customer journey, with regular updates and timely information given when required."
• "I could not have had better service and I would like Simon and the Technician to know how much I appreciated their efforts."
• "The after care has been excellent also."
• "I have had great communication from start to finish, all my questions have been answered in a friendly manner and my car was delivered ahead of schedule."

Cons:

• "We brought a car and within the first week of purchase the problems started."
• "After deciding I did no want to purchase this car anymore they have done nothing but been hard work about everything."
• "The battery failed on my Kuga, left me stranded twice."
• "After 10 weeks and no calls we chased again on live chat."
• "Got a call from their staff member Adam to say I will need to replace the battery at cost of ~£220. Upon asking if the battery replacement will solve my issue? And he wasn't sure if that will solve the issue."
• "The garage initially refused to replace the part as Mike was away."
• "I contacted Sandicliffe via phone call and email to find out if this was covered on the 3 month warranty. Absolutely nothing from them, not even the courtesy of a reply."