DSA Autocentre Reviews Summary

Customer Service

Pros:

• "Have to give a shoot out to Dan and Jason. Both went above and beyond to help."
• "Dan greeted me at the desk and I explained the issues I was having."
• "Excellent service was provided and I will return to have the other jobs done."
• "Thank god for Dan because he said yes bring it straight down, I'm so glad I called."
• "The reception was very clean, tidy and had a good feel."
• "Everyone needs a Dan in their life!!!"
• "Very friendly and helpful staff at the Attercliffe Common branch."
• "I was dealt with by a lovely gent called dan i think he said his name was. (Beard and glasses) he was friendly."

Cons:

• "DO NOT get an inspection done by these guys. They try to make a quick £72 just to say they are not willing to do the job."
• "I wasn't impressed by the woman who emailed back she was really short on the emails and didn't give much information."
• "Called as I needed a mobile mechanic. Number went to an answer phone which suggested I call the number I had already dialled."
• "Booked in at the garage for a timing belt change. Was given a choice of 2 times. Booked an early slot but due to change of circumstances rang up the day before to change the time. No problem, was told that's fine. Went to drop off the car to be told by the man behind the counter that I was late and they couldn't fit in my car."

Quality of Work

Pros:

• "Excellent service and very reasonable price. Booked in for MOT and full service, everything was done quickly and efficiently."
• "I am very impressed with this garage. I’ve used it on two separate occasions after having issues with my car and van and both times they have been excellent."
• "Timing belt & water pump replacement. Very friendly and helpful staff, a pleasure to deal with as they were polite professional and offered good value for money considering the complexity of the job."
• "I took my car in for an MOT and service. I was greeted by a gorgeous gentleman called Dan. Everything that needed changing /fixing was explained in great detail."

Cons:

• "I had brought my VW Golf in for a service and my car was perfectly normal in terms of no leaks etc. After I left and got my car I had been given a sheet with all the completed check lists and one of them was coolant either being replaced, looked at or something amongst them lines. During the night I had a coolant light come up."
• "Had an MOT which unfortunately failed because of a ball joint which I completely understand and accept what I can't accept is getting advisories for 4 new tyres when my current ones are in perfect condition."
• "Asked me to leave a good review prior to the work been done. Upon getting my car home after they changed my tyre they’ve have pulled off the black paint from my allow."
• "Wasn't fixed correct first time and missed a second opportunity to resolve unfortunately."

Value for Money

Pros:

• "They even offered a payment plan. I had my brakes and 2 tyres fitted and have nothing but positive things to say."
• "Brilliant place. I've been coming here for a few years for MOT and Service and never been disappointed."
• "They also fixed my washers that had stopped working and showed me the issue (the pipes) so I can fix myself if need be in the future. Very very happy customer!"
• "Simple to book, transparent pricing and very efficient service. £265 cheaper than equivalent main dealer service (Volvo XC90) too!"

Cons:

• "My car was showing an overboost fault. Instead of fixing that issue, they have turned off the warning light and charged me £180 to clean my engine and replace an injector seal."
• "I checked the engine oil before I took the car in to be serviced, nothing had changed after service. Oil till black and the same level amount. I wonder what else was missed out during the service."
• "I usually use my local mechanic. I had a auxiliary belt in my car to be fitted by myself when I got chance. While the car was in for service I asked whether they could change it for me as it's only a two minute job, no price was mentioned to thought they include it in the service price. I came to collect my car on my lunch break to find a £48 charge!! £48!! For a job that's 30 seconds!!"
• "Took a van in for an MOT, they rung us back and said there was a lot of faults and the bill would be £800. We took it to another garage who fixed the van for £300."