Automotive Components Specialist Ltd Reviews Summary

Customer Service

Pros:

• "Patrick was welcoming and extremely accommodating from the outset."
• "Patrick made time for me, identified the issues and was knowledgeable around the cause."
• "Patrick and his team are just above and beyond."
• "Patrick was very communicative throughout the entire process."
• "Patrick dealt with everything from diagnostic to my warranty company."
• "Patrick is the most helpful and useful garage I have ever experienced."
• "Patrick demonstrated great customer service as his team corrected a number of major mot failures."
• "Patrick offered to drive (some distance) to replace my flat Suzuki Alto battery in the evening at no additional cost."

Cons:

• "I really liked these mechanics but I won't be returning again as I have been spoken to very rudely by the owner, Patrick, on quite a few occasions now."
• "Despite his efforts to resolve my brake issue it wasn't resolved. I had to take my car to Mercedes to get it sorted out which cost me more on top of what I'd already paid."
• "Patrick had my car for an oil leak from the oil cooler and replacement of the driver side CV boot for a total of £750. I also paid him extra £100 to have service filters replaced."
• "Was very very bad experience for me to give my car to automotive components specialist ltd, they are ripp you of and they don't fix your car properly."

Quality of Work

Pros:

• "Absolutely amazing work and would highly recommend before wasting any time trying to go anywhere else."
• "A1 job and wonderful experience never been treated so kindly and honestly yet to do this at a price no one else would is second to none."
• "Patrick was not only able to promptly repair an annoying fault with my vehicle but he was also kind enough to top up my adblue and see me the following day to repair a separate fault."
• "Patrick is a great guy he responded promptly when i informed him my water pump had gone on my series 3."
• "Patrick and his team really do go more then an extra mile to meet customer needs, they are very honest and do everything properly."
• "Very clear with everything involved in terms of the work and cost. Very knowledgeable and a top quality job done. Very fast turnaround."
• "Patrick did an excellent job, he needed to change the thermostat as well but he didn’t charge me any extras for the extra work."
• "Patrick has done great work for us on many occasions, and he’s always flexible and accommodating."

Cons:

• "After 5 months car looked okay from outside only minor defects in repair but mechanically car was giving issues."
• "I had to spend an additional 1k on top of the 6.3k paid to Patrick."
• "I had to take the car to Mercedes-Benz dealership to get it checked. The dealership confirmed that he had changed the oil and air filters, but not the pollen filters and neither the CV boot."
• "I had to have my front discs and pads done again over 3 months ago."
• "Absolutely shocking bunch of cowboys, shouldn’t be let loose with a tea spoon let alone tools, recently see a cambelt on a van they did serious job and if done incorrect can ruin and engine, timing really out this is essential to a good running engine again could have caused serious damage, bolts loose not done up, and didn’t want to know or even try and help."

Speed of Service

Pros:

• "He kept to the time frames stated and the time frames were impressive."
• "Patrick and his team were realible and very kind and professional."
• "He even re-gassed the aircon and replaced a broken bulb at no extra cost."
• "My starter motor went on my bmw330d and needed to get my car collected from my home to have it replaced. I called Patrick and in an hours time the car was picked up and all done in 4 hours."
• "From the moment I requested a quote everything was communicated clearly from text messages confirming prices etc. To pictures and videos are work being carried out and what had gone wrong."
• "Incredible service from Patrick. My cars clutch completely went on Monday and I was scouting round for places to fix my Audi A1 and was told by many it would take a week before they can look at my car for over the odds pricing."
• "I wouldn’t hesitate to recommend Patrick and Automotive. My overall experience was fantastic and the service was outstanding, very prompt and professional."
• "I needed a new clutch and Patrick managed to get one delivered the next day and delivered my car back to me when the work was completed."

Cons:

• "Car was with him for 5 months kept hearing lie after lie."
• "Very bad experience with Patrick. Car was with him for 5 months kept hearing lie after lie."
• "Patrick had my car for an oil leak from the oil cooler and replacement of the driver side CV boot for a total of £750."