"The customer service was 5 star and the professionalism of all I came in contact with was amazing."
"Staff in reception Beckey And Dan are a true credit to your company polite and courteous at all times many thanks for a great service Frank."
"Excellent service by friendly staff who understood my vague description of the problem and resolved it quickly, efficiently and at a good price."
"as a woman they did not talk down to her, and even stayed open a couple of minutes later for us to collect as we were stuck in traffic a few hundred yards away at closing time."
"Very professional and contacted via phone as soon as the car was ready."
"Lovely auto center with fantastic staff."
"The staff are all extremely informative as well as friendly and always helpful."
Cons:
"Unable to speak to anyone on the phone, called 6+ times, so I had to book online."
"When I was called reference my car failing an MOT the receptionist was extremely rude and made me feel very small."
"Becky’s reluctance to give me a receipt for the job done, or probably not, as you don’t have any proof!"
"But not being able to speak to a mechanic is frustrating."
"I also have an intermittent problem which I have narrowed down with some trouble shooting of my own, but I have to describe it all to the receptionist with the consequent possibility of error or omission."
"Called this garage for a quote on works 3 weeks later rang and said no one has rang me back yet again said they will find out and ring me back still no phone call customer service very poor will take my custom elsewhere def won’t be recommending."
"Extremely rude, unprofessional and in an above review by my husband, Dean's response was to call me fraudulent."
Quality of Work
Pros:
"Any repairs have been high quality."
"The diagnostics and repairs of my Audi were all on point."
"Dan gave me his honest opinion on my current situation, even though he was the bearer of bad news his honesty was very much appreciated."
"The quality of work has been second to none."
"All work was completed at a reasonable price."
"They fixed the car and were more than helpful and kept me updated throughout."
"They tracked a diagnostic issue that I have had for over a year (four separate garages could not identify it) which turned out to be a leaking high-pressure fuel pump."
Cons:
"Asked the cost to repair and was told £484!! Thought it was steep so went to an independent Mercedes specialist."
"So I was charged £100 for a lightbulb reset."
"So, here are some of the pictures for you to all see.. obviously most people can’t see under their car very well but here’s what I can see.. a job paid for nearly £3000 and not sorted.. told me warranty now expired so chargeable if want any more work done on it, make your own conclusions. Good job or Bad job??"
"Failed my car's MOT on the basis of a leaking shock absorber - described as a 'severe leak' then quoted £494 to replace one shock absorber!"
"The engine undertray... was not replaced and is missing."
"They instead replaced the starter motor unnecessarily."
"Had my car for a day then when I can to pick it up they said they hadn’t done anything to it yet so it was left longer then I was charged £388."
Value for Money
Pros:
"Carried out service and MOT. Smooth and effortless process."
"Audi wanted £950 but PSC could do it for £694 using all genuine Audi parts and are also able to update the online service history that comes with the car which was a big factor for me choosing PSC."
"Will definitely use them again as their price compared to main dealers is truly excellent!!"
"PSC just serviced my V10 Audi RS6. Brilliant customer service. Polite and friendly front of house staff."
"Timing belt & water pump replaced at a cost far cheaper than the dealership price."
"An excellent alternative to Main Dealer at a fraction of the cost!"
"Mercedes B service. Considerably cheaper than main dealer."
Cons:
"Very thorough but extremely expensive. Quote for my MOT work was £2500 I managed to get the work done for £600 at a local garage and then re MOTd through PSC."
"Very thorough but extremely expensive. Quote for my MOT work was £2500."
"1/2 an hour away driving home the same problem came back and the warning lights and limp mode."
"My recommendation is you don't take your car here."
"Do not waist time with this garage."
"Someone can ignore George’s rudeness, as not all people are meant to be in a place to deal with and provide service to others."
"I HAVE all emails proving this DEAN. I will not make it public but call me fraudulent again and I will be seeking legal advice."