Macclesfield Garage Services Reviews Summary

Delivery and Shipping

Pros:

• "Delivery was swift and the part was delivered direct to the garage."
• "Whenever I emailed I would always receive a professional email back."
• "Ordered a parcel shelf for a Nissan Xtrail. Turned up in mint condition & was for the right car."
• "Delivery was as expected and prompt with good communications post purchase."
• "It arrived at the 2nd delivery attempt, box was badly damaged but I believe this was down to the delivery company and not the garage."
• "Ordered a used alternator which was described as tested and had a warranty."
• "Brilliant service had a part that was incorrect and had to send it back they sent me a return label which was brilliant so I didn’t have to pay postage."
• "The door was very well packaged for the delivery. The door was protected all round with foam and wrapped in cardboard and black plastic."

Cons:

• "The wrong delivery address was put on the invoice so there was a delay in delivering."
• "The replacement went missing after being mislabelled, so ended up somewhere in Scotland instead of on the South coast."
• "I received an email saying no refund would be given as the part I sent back unopened in their packaging was not the part they sent out."
• "I then received an email 14 days later to say that part in question had gone. I would and I have to wait another 7 to 10 days for another one they had located in Europe."
• "They ended up outsourcing the part they confirmed they had, keeping me out of work for a week with delayed delivery."
• "Still waiting for the replacement engine."
• "I then finally got a email to say it was ready for collection on the 19th August (my invoice clearly stated to be delivered)."
• "Ordered a bare engine block from Mike, top guy who gave me all the time he had to help a real laymen understand what I was looking for."

Customer Service

Pros:

• "The only person who has been any help was the original sales person Karl who’s sorted this whole mess out for me."
• "The guys in the sales/parts department seem to know what they’re talking about and getting the part for my car was easy."
• "I would also like to thank you for your extension of time to return the part, and refund me the full amount of purchase."
• "I had a great experience with this company. I ordered a airbag module and received it within the expected timeframe."
• "I dealt with Macclesfield Garage regarding an airbag. First interaction was good, and so was their follow up and customer services."
• "Brilliant service had a part that was incorrect and had to send it back they sent me a return label."
• "I found that they were polite, friendly, and helpful, they sorted out the problem and gave their time to help me."
• "Macclesfield Garage could not have been more helpful with the service they gave me."

Cons:

• "The customer services team have been useless, they will only communicate through email even though I was ringing them constantly to chase up what was going on."
• "Sadly the part originally sent was already damaged. As a member of the emergency services I require my car to be on the road as much as possible."
• "After several emails (one a day for a week, none of which were answered) and finally a four phone calls totalling to about two hours on the phone I managed to get to someone who understood what I was asking."
• "Absolutely terrible service, was sent a faulty turbo so asked for a refund once returned, I’ve emailed numerous times with no response."
• "The first hurdle was explaining that I couldn’t send the knackered replacement back until a new one had been supplied and swapped over, this was met with a complete lack of understanding."
• "After numerous emails they are still saying it is the incorrect part returned and I have received no refund."
• "Would steer clear of this company, order placed with them, had my money for a week before they done anything."
• "Never gonna order parts from them again. Order one engine for Chrysler the engine came in very bad condition, exhaust bolts very broken in."