Address: Main Rd, Worleston, Nantwich CW5 6DQ, United Kingdom
Phone: +441270610016
Rating: 4.5
based on 199 reviews.
Accommodation
Pros:
"The bedroom was delightful with one of the most comfortable beds I have ever slept in and the pillows well what can I say amazing!"
"Very comfortable room, polite and happy staff made this a truly memorable stay."
"Room was excellent. Very clean with everything you could need."
"The room we were upgraded to (for free) was beautiful and had stunning views of the grounds."
"Luxury bedrooms, beautifully furnished, stately home surrounding."
"The deluxe room was comfortable and spacious."
"Rooms are very spacious and comfortable with all the amenities you would expect to find in them."
Cons:
"Room was ok, shower wasn't great."
"Thought what a wonderful place and room, but unfortunately was in a room which had a constant noise."
"The double room we had was very comfortable, air conditioned and with a well equipped bathroom."
"Rooms are comfortable but not lavish."
"The rooms were nice but couldn't get in until gone 3.00pm which is far later than any other place I've stayed."
"Ground floor room with a view of a huge grass bank outside the window."
"Room was very big and overall nice, but not clean like should be, dirty switches, dust and spider nets."
Food & Dining
Pros:
"The canapés and food was beautiful and the whole ambience of the setting was perfect."
"Breakfast food was lovely."
"Afternoon tea was amazing evening meal was fantastic the spa was so brilliant, really loved my treatments."
"The actual food was delicious. A good selection of fresh sandwiches, delicious scones (still slightly warm) with clotted cream and homemade jam, and a gorgeous selection of cakes."
"Restaurant food out of this world."
"The dinner and breakfast provides were also good."
"Food for breakfast as well as dinner was top-notch."
Cons:
"Unfortunately at our first breakfast we waited 20minutes to be brought cold toast, then another 10minutes to be brought coffee (after we reminded them)."
"Tasteless food in the restaurant and frozen fruit at the breakfast."
"Main issue was the 1hour wait between starters and main course, just ridiculous and nobody came back to us to explain why."
"The lunch wasn't very nice, rubbery steak sandwich on regular toasted white bread."
"The BBQ the venue put on for evening meal was very lacking, burgers were very rubbery and sausages far too herby."
"Food was nice but took 45 minutes to arrive and lacked any amazing flavour or wow."
"The food was Luke warm and, we had to ask for toast and other food to be replenished."
Service
Pros:
"Staff were pleasant and informative."
"Staff were impeccable, friendly and helpful."
"So many friendly, helpful people throughout."
"The staff were very prompt and attentive and the food was excellent."
"Staff were very helpful they allowed us into our rooms early as we were going to my brother in laws funeral."
"The staff were excellent, very friendly and nothing was too much trouble."
"Staff, food and hotel were just amazing."
Cons:
"Reception very unorganised and the poor girl trying to cope was run ragged."
"The staff were a little rude woke up on the morning after our wedding day and was not allowed breakfast or a cup if tea we had 3 rooms booked with rookery."
"Could not get served in Health Club Cafe @ 2.50pm, with a drink, although not due to Close till 3.00pm, on Saturday 7th April!"
"The most horrible thing was we complained to the manger the day after the wedding and he was not interested what we had to say at all and very much was rude and spoke down to us."
"Staff were very sharp and rude."
"Staff disinterested, too busy laying tables for lunch."
"We waited over ten minutes to see someone at check in, no apology."
Spa & Leisure Facilities
Pros:
"The spa & beauty rooms are spotless and the gym & pool add to the excellent facilities."
"The gym has excellent equipment, large studio for classes, changing area with hairdryers and lockers, shower areas, sauna and steam rooms excellent."
"If you’re going for a spa break they give you your own table for the day and it looks like you’re well looked after."
"The massage I received from Kelly was wonderful and relaxing."
"The spa facilities are good, clean and what you would expect really."
"The spa facilities were exceptional, clean, and not overcrowded."
"Outstanding spa day with my wife. Beautiful pool."
Cons:
"Inside the lockers was a rail but no hooks or hangers to utilise it."
"Not many loungers around pool areas and the ones that were there were reserved with towels."
"The gym is small and basic."
"We chose this hotel because it was option to use swimming pool, sauna or gym, but they don't inform us That is also available for 'Club members' so basically it was no many quest in hotel but swimming pool and sauna was full."
"Spa facilities were great, but not what I ordered over the phone."
"In the spa area, again lots of rust to be seen. This sauna was out of action, the steam room barely working."
"We had a good time but not enough chairs round the pool, we didn't manage to get in to the pool till the afternoon and that's when all the little children were there."
Value
Pros:
"For the price we paid it was good value."
"We booked a treatment each and both enjoyed them and at £89 and £79 for a 50/55 min session they’re actually reasonable for a hotel spa."
"A good location, good value."
"Competitive rates too."
"Had a fabulous Sunday Lunch here. We couldn't fault the food or the service."
"Food for breakfast was top notch."
"Our room (junior suite) was comfortable, quiet and warm."
Cons:
"Is it really true you charge £35 per dog PER night??"
"Overall I would not recommend this place until they carry out a lot of needed maintenance and improve staff awareness."
"Expensive restaurant, inedible fish evening meal, absolutely awful."
"Just make sure you are prepared for the drink price, a beer and medium white wine cost over £11!"
"It's quite pricey."
"So instead of £260 we had to pay £360 for one night plus £20 for the dog."
"I knew it was expensive at the bar but for 1 wine, 2 x J2Os and a lager shandy, £24, disgusted."