Casa Spa Reviews Summary

Authenticity and Atmosphere

Pros:

• "My favourite traditional Hammam in London."
• "The place is cosy, relaxing and you feel really like inside a Moroccan Hammam, in Morocco."
• "A real gem! No words can describe how amazing this place is."

Cons:

• "It's really far from a luxury experience that the website portraits."

Staff and Service

Pros:

• "The women treat you like a sister, you are sure to get the exfoliation and fresh mint tea you’ve been dreaming of."
• "The staff was very friendly and they took care of us professionally."
• "Thank you to Karema and Fatima, lovely, kind, friendly staff."

Cons:

• "The spa was poorly organised, and we kept getting asked what our package was."
• "Some of the workers showed no consideration whilst chatting and having a laugh between themselves during the scrub and massage treatments."

Facilities and Cleanliness

Pros:

• "Great Hamam, clean with great facilities."

Cons:

• "Hygiene level was concerning at times."
• "The cleanliness of the changing rooms is very poor as I noticed two ants on the floor."
• "Reception was dirty."

Treatment Experience

Pros:

• "Our body and soul was relaxed and our skin like a 'baby'."
• "The rubs/masks and steam treatments were incredible and my masseuse (Fatima) was highly skilled!"
• "Had a wonderful treatment consisting of steam, scrub, and massage."

Cons:

• "It is a lot of women in and out each room similar to a conveyor, not relaxing whatsoever."
• "I had to wait half an hour to get the worst massage possible."

Value and Pricing

Pros:

• "Definitely worth the money."
• "Good value for money for a small place like this."

Cons:

• "Especially for the price, I would not recommend this place."
• "For the amount we paid we expected very high standards, but poor facilities and poor customer service made the whole experience very disappointing."

Accessibility and Communication

Pros:

• "It is easy to book even last minute, they respond very quickly to emails as well."

Cons:

• "However, it would be beneficial if they could improve their communication by informing guests about the expected duration of their stay in the steam room."

Inclusivity

Pros:

• "All women, and the staff were very friendly and welcoming, and patient with first-timers like me."

Cons:

• "Male staff member at reception so not a female only place."

Maintenance and Hygiene

Pros:

• "The ladies are so sweet and kind."

Cons:

• "The spa itself is old and tired and is in desperate need of refurbishment."

Experience Enhancement

Pros:

• "We were treated to coffee and fruit while we were relaxing, lovely touch."

Cons:

• "Would recommend going for basic package as its similar experience to the higher end packages."

Booking and Packages

Pros:

• "Booked for a sister spa day on a Saturday morning, with the exotic pamper package."

Cons:

• "We've a package for treatment advertised at £145 but with all these bad reviews, now I am really worried!"

Overall Satisfaction

Pros:

• "Despite the negative reviews, I enjoyed my time here thoroughly."

Cons:

• "Unfortunately, it has not lived up to expectations."

Recommendation

Pros:

• "Would I come back? 100% yes!"

Cons:

• "I really wouldn’t recommend this place unless they make some improvements."