The Brow Lounge Reviews Summary

Staff and Service Quality

Pros:

• "The staff are so lovely & so welcoming."
• "Lauren, who I have to say is attentive and professional."
• "Hannah was amazing, attention to detail."
• "The customer service is great and always willing to help with enquiries."
• "I use Nosheen to do my intimate waxing and she is very respectful and professional."
• "I’ve had a few different treatments done by Fiazah and honestly she’s so lovely."

Cons:

• "Unprofessional, they just want your money."
• "The manager is so rude as well, really bad customer service!"
• "The manager squeezed me in for an appointment which I got the sense the technician wasn't too happy about."
• "Went for brows threading. Despite telling the lady what I wanted...she disregarded all my opinions."
• "The entire store also smells like nail polish and there’re wax lying around in open air."

Salon Atmosphere and Decor

Pros:

• "Decor is also 10/10!"
• "The salon is always busy with the other services on offer."
• "The salon is quite tidy."

Cons:

• "No explicit cons mentioned regarding the atmosphere and decor."

Hair Services

Pros:

• "Lauren cut my hair quickly and very professionally, my hair is so much healthier now."
• "Mariam was my hairdresser, she was extremely professional and Friendly."
• "I had a lovely hair cut from Sarah this week, she cut it just the way I like it."

Cons:

• "I spent 165 £ for 'highlights' and what I got was a mess."
• "Just a quick update, the 'manager'...also stained my clothes with the dye."

Eyebrow and Eyelash Services

Pros:

• "The only place I would trust with my eyebrows."
• "I have been going for a few months for eyebrow threading and tinting which is great."
• "I’ve always got my threading, waxing and manicure done and the professionalism and quality of services have always been high."
• "Wonderful service from the lovely Nosheen and at a great price too!"

Cons:

• "Almost all of the lashes fell out in clumps over the first week."
• "The eye with 'too short' eyelashes was so permed it curled over onto themselves in a full circle."

Facials and Skincare

Pros:

• "The beautician Hetu took excellent care of me and did a fantastic job of deep cleaning my clogged pores!"
• "Had a relaxing cleansing facial with Hetu- enjoyed the cream, face scrub and massage."
• "I had a facial today with Fiazah it was soo good, I told her I just wanted my skin free of bumps and clear."

Cons:

• "No explicit cons mentioned regarding facials and skincare services."

Nail Services

Pros:

• "Amazing experience on my nail."
• "The nail technician are amazing price are compatible and much cheaper compared to other shops in the market."

Cons:

• "The worst place to get your nails done! I went in there today and asked for biab and he didn’t explain anything."

Management and Policies

Pros:

• "The owner is fabulous too."
• "The owner Samina is lovely and does her best to fit me into appointments."

Cons:

• "The 'manager' called and she was shouting on me instead of offering something to save the situation."
• "Greedy miserable owner.."