Kingshills Estate Agents Reviews Summary

Professionalism

Pros:

• "They are consistently professional and we really felt they were working to generate viewings and achieve the best outcome for us."
• "Steve James at Kingshill Estate Agents is a true professional, solution focused and dedicated."
• "Stephen Grace and the team, from the moment of engagement, worked tirelessly to deliver the sale and always kept me abreast of developments."
• "The team (and especially James) were very helpful, respectful, professional and always on time."
• "Steve Grace and Katie made sure we were updated on all developments and we had a crazy amount of viewings within a few days!"
• "Stephen visited our property himself and his friendly and professional nature put us at ease straight away."
• "Katie McColm dealt with our transaction and I cant recommend her enough. She was professional, responsive and ensured we were updated at all times."
• "James Charlton really helped myself and family settle in as we are new to the UK and I can whole heartedly say he went above and beyond to help us secure a living space."

Cons:

• "I chose Kingshills after numerous recommendations and finding them the most thorough of the 3 agents I requested valuations from. They promised me excellent service which I did not receive."
• "Advertised a house for £375k, I called up and said I’ll pay £370k, was told on the phone seller won’t budge a penny so basically the agent didn’t even put my offer forward."
• "Don’t deal with these peoples they accepted our rent offer and after a day they said they received better offer, can provide email exchange."

Communication and Support

Pros:

• "Katie and Steve in particular were brilliant and worked tirelessly to keep everyone in the loop with what was happening."
• "Little things like a whatsapp group and excellent communication made the whole process stress free and easy."
• "Steve has been instrumental in this process, always going the extra mile to address any issues that arise promptly and with reassuring ease."
• "My partner and I are first time buyers and Steve in particular was there with us every step of the way!"
• "We loved working with them and we appreciated their clear and straight communication."
• "Katie and Helen also supported us through the whole process, always responding to our silly questions/worries."
• "Katie managed our chain with ease, always keeping us updated and she made sure we felt comfortable and understood each step of the purchase."
• "Kingshills as an agent is incredibly professional and only offer the highest quality properties. Definitely recommended!"

Cons:

• "Issues included having to request a For Sale board as one was not erected for the first few days, and I continued to chase throughout the second week."
• "Most disappointing was the fact that 75% of viewings either did not turn up, cancelled last minute or phoned to reschedule and never did."
• "This left me with just 5 viewings, which I had to chase feedback for several times."