Ye Olde Red Lion Reviews Summary

Staff and Service

Pros:

• "All the staff were amazing."
• "Friendly staff with special praise for always helpful Rob."
• "Staff Emily and Jess were happy and attentive with all customers- and were a breath of fresh air."
• "The staff were friendly and chatty!"
• "Service was both brilliant and friendly."
• "Service amazing, very friendly and polite and fast."
• "The staff were very friendly and helpful. Big shout out to Matt who gave us great service!"

Cons:

• "Certainly will not return to this pub again or give any more chances."
• "Not impressed and won't be returning for food."
• "This pub has gone downhill in recent years."
• "Terrible staff with horrific attitudes and horrific customer service."
• "Service was vary poor..bar staff did not tell us until going to the bar that we had to order form the bar."
• "Visited today for first time since lock down was served by someone who barely acknowledged I was there."
• "The manager then asked us to provide the booking reference with the orders on it which they couldn't now find."

Food Quality

Pros:

• "Fantastic fish n chips at the Red Lion this evening."
• "Lovely and clean and food was fantastic we all had a great meal."
• "Just had a fantastic Sunday lunch service outstanding."
• "Drinks were great and food was good."
• "Last Sunday had the very best Vegan meal ever ... and it was a Christmas menu!"
• "The Sunday lunch was absolutely gorgeous, they have a stuffing with cranberries that is absolutely to die for."
• "The food here is always lovely and has something for everyone."

Cons:

• "The turkey was incredibly salty."
• "Every main that was served was either too cold or barley edible."
• "I had to wait for a forgotten side of fries which came out after I had almost finished my sausage sandwich!"
• "When ordering dessert, same problem, of 6 options only 2 available!"
• "The lamb shank... arrived minus the broccoli and we had to ask for this, by which time the meal was even colder."
• "Also noticed mould on a wall near some lights by where the buffet was."
• "The peas had a bit of a strange old metal can taste."

Ambience and Atmosphere

Pros:

• "Love this pub! Great atmosphere."
• "I absolutely love this pub! even more so since its recent refurb!"
• "Really impressed with many of the dishes and drinks in here."
• "Very friendly and sociable venue."
• "Great Saturday atmosphere here. Very traditional fittings with low timber beams."
• "Would thoroughly recommend a visit."
• "Fantastic pub lovely staff and wonderful food."

Cons:

• "This used to be a great family pub never seen it so empty on a Friday night not surprised as it now has a most unwelcome atmosphere we will be finding a new local...!!"
• "If it were run well, it could be a very pleasant pub."
• "Not a great deal of space for standing in the pub."
• "Landlady telling customers of her hangover. Not good."
• "Will not be going back."
• "The most horrible pub I have been... And the pasta I was resorted to order was tasteless."
• "Sadly...will not be back."

Management and Organization

Pros:

• "Particular thanks to Emily and Richard for making sure that everything was okay and helping us during the booking process."
• "We were looked after exceptionally well by bar man Rob."
• "Would definitely visit again."
• "See you again soon."
• "Amazing see you again soon!!!"
• "Met a few friends there on a visit from Canada & loved the old style ambience, low roof & pleasant staff."
• "Service outstanding young girl sorry didn’t get her name was absolutely lovely couldn’t do enough for you."

Cons:

• "Our meals cost us double - for no fault of our own!"
• "The tables had been mixed up with another booking for that day which meant they had to move us to the other side of the pub."
• "Instead of offering us a discount - she said - 'Oh well, it's probably not that different'."
• "I expressed our concerns to the waitress and asked her to relay these concerns to the manager. Either she didn't tell him or he chose to ignore them."
• "The manager denied any responsibility, nor apologised."
• "Everyone is struggling financially. What you did yesterday was rip off 2 customers who will never return."
• "Embarrassing for the staff who try their best with bad management."