Approved Cars And Finance Reviews Summary

Customer Service

Pros:

• "Peter was brilliant and made the process of buying a car very easy, very fast service in and out within 10 minutes of getting to the dealership would highly recommend getting a car from approved cars."
• "Big thank you to the whole hard working Team and especially to Mr. Peter Carroll for making that dream deal come true!"
• "Shaun has been very helpful with my car purchase without any hassle. He gave me time to consider my purchase and went out of his way to arrange for me to be picked up at the nearby station to pick up my new car. Great service."
• "My sales person was Lydia who is very lovely, knowledgeable and professional. I would definitely recommend Lydia and this garage to anyone looking for a second-hand car!"

Cons:

• "It took 3 weeks, 15 phone calls and several visits to the Kent office to speak with Tony for the van to be sorted and ready for collection!"
• "I have tried to contact the company days after to get hold of the parcel shelf that should have come with the car. It's been 4 weeks and no response to my email or he's always busy."
• "Terrible firm. Bought a phev from them. Didn’t come with the charger... A few weeks after owning the car, the manufacture got in contact to say there were 3 outstanding safety recalls on the car."
• "Very unprofessional. Lied from the very start and did not show me all the car documents on request. They took my deposit and still haven't refunded it 2 weeks later."

Vehicle Quality

Pros:

• "I bought my minted, second-hand Mercedes Viano that drives like a dream, pulling like an absolute rocket on a fair price and very low mileage too!"
• "Bought my powder blue beetle back in January and I couldn’t fault the service... Car was super clean and runs like a dream. 10/10 would recommend to a friend."
• "Bought a Bentley Continental GT 4.0 S. from approved cars in August 2021... Drove the car to and from Greece which was a delight, no problems and can only thank you for providing me with the car of my dreams."
• "Bought a Nissan Serena import and it has been great... Since then we have been enjoying our new purchase and it is a lovely car.. Michael was very helpful. Thanks"

Cons:

• "One of the worst dealerships I’ve dealt with... Collected the vehicle and was in a rush with my one year old, got home to find no mot, no service, 3 tyres were flat and 3 weeks later need to replace suspension arm on the front."
• "Shady. I bought a van this summer which showed an engine fault later the same day, even though it had come straight out their service department."
• "Horrible horrible cars. Please be careful as the cars are heavily refurbished and give loads of issues later on. The salesman will finesse sell the car to you. And then it's all hell down."
• "Worst car company I have ever dealt with complete liars, wasted hours of my life arguing with them. The car they sold me had 7 major faults on it after an independent garage assessed it."