Monkey Bizness Southampton Reviews Summary

Facilities and Cleanliness

Pros:

• "The toddler area is big with lots to explore and nice and clean."
• "Also everything is very clean, and the staff are very friendly and sweet."
• "Plays was neat and tidy. Good menu and quite big portions."
• "Great clean and airy soft play area, everything looks very nice and new."
• "Really large play area for 4s+ and the 3s & under area was also perfect. The whole place was modern and clean."
• "Clean play area, with a variety of areas for different ages."
• "Clean, well-organised and very helpful friendly staff."
• "Very clean, friendly staff, great bacon buttie!"

Cons:

• "The area itself is really great however we were really dissapointed with lack of staff around under 3y area."
• "Tables clean however not that safe for under 3s, As a lot of older children running into the under 3s."
• "Visited thrice and always had some issues and confusion what they say over phone and counter."
• "Unhygienic, if you're feeling brave and want to boost your Childs immune system go on in!"
• "Rubbish on the floor and more expensive then other soft play areas around the area."
• "Unfortunately place is very dirty and not looked after."
• "We visited for a birthday party, the place was hot! Like crazy hot and smelt awful."
• "That place gives me headache. My daughter once left the place with a massive head ache."

Staff and Customer Service

Pros:

• "The staff are really friendly and very helpful - my grandson and his friends had a great time at his party."
• "Great soft play. Lots of entertainment for little ones, different age groups. Very nice staff."
• "The staff and management were so kind and helpful to make that one hour special for my children."
• "The staff don't seem to care that the younger section has older ones going in and out not adhering to own policies."
• "Staff really friendly, welcoming and great with the children. My family love coming here."
• "The staff "pretend" not to notice me a lot when it comes to ordering drinks or snacks. Rude."
• "The staff are always really friendly and on top of any issue asap."
• "It was very busy today and only two staff on duty but from my account they were awesome very friendly and helpful."

Cons:

• "We then moved everyone downstairs to start unwrapping presents, in a position by the party doors in clear view of the room we had been in, at no point did any staff member go and clean up behind us."
• "Explained my sons disability and sensory needs, and they would not accommodate our basic request for our 6 year old son to play without wearing his socks."
• "Was thoroughly disappointed to see a young disabled girl's medically formulated food refused from the venue."
• "The play areas are well thought out and kept clean. Staff is always smiling and helpful, the little one loves it. Extra energy all burned, goes straight to bed."
• "Unfortunately I cannot recommend this place on the sheer rudeness and unprofessionalism of the staff members there."
• "Terrible service...extremely slow...unfriendly staff....no smile nothing...staff very unhelpful...food took ages to arrive....5 members of staff just standing around and having a chat...no sense of urgency...they just don't care...."
• "Great soft play centre and very clean, but very rude staff today."
• "My grandson and his friend enjoyed themselves. But the staff were nowhere to be seen, previous play centres I've been to have had staff at the desk and till to watch over the children as well as the parents."