Address: Ocean Village, 4, Ocean Way, Southampton SO14 3TJ, United Kingdom
Phone: +442381733433
Rating: 4.1
based on 167 reviews.
Facilities and Activities
Pros:
"My son absolutely loves it. He could probably spend here every weekend."
"The kids said the soft play area was the best they've visited."
"Great for little and older kids. Had a small baby play area with pretend shops and soft play."
"This is the soft place of dreams. Lots and lots of activities."
"I have to say it's the best indoor soft play in Southampton!"
"The place itself is great! It was clean with lots of different things to do."
"Kids had loads of fun. The adults might or might not have enjoyed it too."
"The kids had a wonderful time here today. Particularly the climbing area where the supervisor was really great."
Cons:
"The whole eating/ sitting area was disgusting. Managed by young not experienced people."
"The only reason that I give 3 stars is purely because of the dirt and dust. There is thick black dust everywhere."
"Really disappointed with this place. Filthy dirty, toilets were disgusting and stank."
"Soft play area was vile, looked like it had never been cleaned and also stank of urine."
"There were far too many older children in baby play area and the protection room wasn't working."
"The food counter is well stocked with a large variety and would eat here again. Parking is also good value at about £1 per hour."
"I haven’t been to this soft play in a long long time, so decided that this rainy day should be partially spent here. Well.. highly disappointed with their standards!!"
"It's like entering a swimming pool without a life guard.. no areas are managed by staff .. the play cars were being dealt with by the public."
Staff and Management
Pros:
"Friendly staff, food and needs facilities are available on site."
"The staff was super friendly, checking on us and made sure he had the best day."
"The manager is a racist. She refused to open the door upon our arrival."
"Staff are really friendly, food is so good too, Pizza was excellent."
"Really good staff, and establishment made my daughters 8th birthday party one for her to remember."
"It’s great for soft play, climbing and trampolining. Great food selection and nice staff."
"I don't often write reviews, but thought i should do it this time. Our family has had a great experience visiting injoy, Southampton."
"My kids so love this place. Lots of things to do for babies and toddlers... and for parents too."
Cons:
"I've seen several very young staff outside of the place looking very depressed."
"The only thing that let it down was the staff. The staff at the food counter were ok but the 2 at reception were awful."
"Place is good and fun, but not very friendly staff."
"The staff at the food counter were ok but the 2 at reception were awful. They made you feel like an inconvenience."
"I am disgusted at the way I was spoken to. There is no clear sign of where exactly we queue."
"The toddler area was a joke not supervised at all my child who is one with down syndrome and autism struggled with older kids one even knocking him down."
"Staff did nothing about this !!!! ridiculous. When discussing my concerns they were extremely rude to me and completely disregarded my feelings."
"I can not explain how deeply upset and disappointed i am with this soft play."
Food and Drink
Pros:
"Food is really good also and the children just loved playing there."
"The cafe had a huge variety of food and drink to choose from."
"Food and coffee served, even pizza oven certain days."
"The food is brilliant with a Gozney pizza oven cooking fresh pizzas on order."
"5* rating..and that's just for the garlic bread alone, everything else was just an added bonus!"
"Great coffees and hot chocolates too which again is rare for a place like this."
"My 4 year old and I love coming here for the Toddler mornings."
"The pizzas here are fabulous. Freshly cooked by the talented pizza chef Gino they are packed with toppings and absolutely delicious."
Cons:
"In terms of the cafe offering, very much as expected. The menus though were filthy with half the items crossed through."
"I've heard quite a few people in their upset because they were unaware. Good menu choices."
"They advertise a restaurant that was out of order, no one let us know that on entrance."
"There were far too many older children in baby play area and the protection room wasn't working also informed staff my partner was gulten free but gave him gulten containing drink."
"Disgraceful place, we came to a birthday party and my son who is on a strict low protein diet due to a health condition."
"They refused to put it in their oven and cook it! The robotic staff member would not look me in the eye but just kept repeating its company policy around allergies??"
"Visited for the second time from Weymouth with my 3 year old granddaughter. Fantastic facilities, she loved the interactive room."
"The only thing that lets this place down is the food. It has definitely gotten worse since our last visit in September."
Price and Value
Pros:
"It is affordable I would say price wise."
"Well worth the money. Parking on site."
"This was fabulous! Took my little lady here with mummy and we all had a great time! Much better than we thought, as it was a little bit more expensive than the competition."
"Everything well priced and really reasonable. Easily spend all day."
"My 4 year old and I love coming here for the Toddler mornings. Two hours of soft play, trampolining and the interactive room currently costs £6.95."
"Injoy now do Loyalty cards where four visits gets you a free hot drink and nine visits an adult pizza worth £11.95!"
"The all inclusive ticket £22 for 4 hours. Time is split evenly with the interactive room, climbing, soft play area, and a trampoline park."
"The kids had a fab time and my niece and i had a great catching up time. We will definitely be back very soon."
Cons:
"There's a variety of activities for kids to enjoy if that's what you are looking for. I would understand the high price compared to other indoor playhouses."
"The only thing that lets this place down is the food. It has definitely gotten worse since our last visit in September. We ordered some scrambled eggs on toast."
"There is a licenced café which lets face it can turn a children's party into something bearable, and the food and drink is reasonable."
"Great place but many extra fees: £2 per adult just to enter, not participate £2 parking £2 to have a locker to put your jackets £2 per child trampoline socks."
"However, the whole place felt extremely cold, not sure if the heating was even turned on. People were sat with their coats on, which dampened our experience of the place."
"3 months ago I would’ve given this place five stars however today we have come and the price has gone up by a £1."
"A nice modern space, good size with a variety of activities. Food is average. The cleanliness of the under 3 area is poor and needs a THOROUGH clean."
"Visited last weekend, amazing facilities and good food. However, the whole place felt extremely cold, not sure if the heating was even turned on."