Hartlebury Castle Reviews Summary

Historical and Educational Value

Pros:

• "This is a very interesting and historical building with a museum of interesting things."
• "The Castle and Museum are awesome."
• "A superb place to visit, so much to see."
• "Absolutely wonderful museum with lots of interactive areas to keep children interested."
• "One of the best kept secrets in Worcestershire!"
• "Fabulous. Absolutely loads to see with one of those hand held things that you listen to which tells you all about the place."
• "Interesting place with over 800 years of history."
• "This is the ex-Bishop of Worcester's Palace It has been extensively and sympathetically restored."

Cons:

• "Not really a castle anymore as parts were largely destroyed during the civil war."
• "Looks like more house than castle."
• "Despite it pouring down rain my family managed to have a nice time."
• "Quite expensive and not very suitable for young children."

Staff and Volunteer Engagement

Pros:

• "The staff are so friendly."
• "All the staff that we encountered were really nice and helpful."
• "The staff were really friendly, helpful and knowledgeable."
• "Volunteers are simply brilliant and full of insights into the exhibits."
• "Very friendly informative volunteers."
• "The volunteers who work there are engaging and enthusiastic."

Cons:

• "The gentleman serving us had NO customer service skills."
• "We ordered 2 pieces of cake, a latte and a tea. I gave him £20 and he offered me £16 plus some change."

Cafe and Food Services

Pros:

• "The food in the cafe was great."
• "The cafe is very popular and the cake and tea that we had was excellent."
• "The cafe is lovely. The surrounding areas are just perfect."
• "The Café served the most delicious soup and can be accessed without going into the Castle."

Cons:

• "It is a great castle with lots of activities you can engage with but its cafe is extremely slow."
• "The fish and chips were very poor. The fish was barely cooked and the size of a small mini fish."
• "The cafe / restaurant prices I feel are too high....again maybe it's me but £7.50 for a toasted ham sandwich I feel is just a bit too high."

Accessibility and Facilities

Pros:

• "Toilets are really modern, fresh and clean."
• "There is plenty of car parking."
• "They've done a great job of making the history of the Bishop's Castle come alive by following the story of one family."
• "It's old buildings but they have worked hard to make them disabled friendly."

Cons:

• "Some parts of the Mobile museum were closed."
• "Much more interesting than I had imagined. Downside is that it is over a number of floors and the lift wasn't operating while we were there."