Sainsbury's Reviews Summary

Customer Service

Pros:

• "Very friendly staff. A fantastic variety of products to suit all budgets."
• "As usual the staff were really helpful and pleasant."
• "Staff are always friendly and chatty, ask about your day as you're going through the checkout."
• "Staff all friendly and helpful."
• "Every time i've been the staff have been very caring."
• "The staff were also friendly and helpful, making for a pleasant shopping experience overall."
• "Staff were welcoming and helpful."

Cons:

• "Dismal. Not enough tills open. Huge queues."
• "Will not be returning unless staff are properly trained."
• "Some staff need more manners, and sometimes its feels like isto much staff or not mich to do?"
• "Dissapointed that there was only one staffed checkout which had a queue going back into the Isle, about ten customers waiting."
• "No control at the door when entering, had some idiotic female push past me in the queue to get in."
• "The way the shop is now laid out is an absolute joke the few tills now that are left have cues a mile long where is the logic?"
• "Really bad customer service, we had no coins for trolly, asked at cus6services they said they could not help."

Store Layout & Accessibility

Pros:

• "The rest of the store was well-stocked and had a good selection of products available."
• "Every one is catered for, including disabled and child/parent parking spaces and baby changing facilities etc."
• "Parking for disabled right at the main entrance and the lift to the cafe just inside the door so it was very easy to take in a wheelchair."
• "Large store with extensive free parking, including disabled spaces near the entrance."
• "Huge car park, easy to access, store is large enough that even when it is busy it never seems too over crowded."
• "Easiest car park in Kiddy. I always do my shopping here because i've never had a problem with finding a spot."
• "The supermarket is big and you can find everything you need."

Cons:

• "A vast and rather soulless place."
• "It was very strange yesterday when my daughter and I visited Sainsburys. Things had been changed and there was this huge gap in the middle of the shop."
• "Seems to lack teenage boys clothes."
• "The air conditioning is way too cold."
• "The other issue I had was the free from section was very poor for people who have other allergies besides gluten."
• "When we shop here there are always empty shelves."
• "One of only a few stores in this area to have a chils' disability trolley...top marks for that! Only thing I don't like is the car wash people pestering you."

Product Selection & Quality

Pros:

• "Best hot meat counter now Tesco packed theirs up."
• "Plenty of choice and good fresh produce."
• "Fruit and vegetables are always fresh and tasty. Pretty much has everything you need."
• "They sell a great range of products for all around the home."
• "Really nice large Sainsbury's in Kidderminster, full range of products you don't find in every Sainsbury's store."
• "Good range of food. Like taste the difference produce. Best range of organic/free range/free from's in Kidderminster."
• "Vegans will be pleased that items for every day are marketed at competitive prices."

Cons:

• "For the size of the place the freezer section only consists of 1 and a half Isles poor selection of frozen meats."
• "I found that the vegetables were not as good so did not buy a cauli or carrots."
• "Tried to find garlic bread with just butter but all the garlic bread selections had margarine or what they call fat spread on them."
• "They don't stock things you can get in other Sainsbury's stores, for example from the basics range."
• "Poor range of La Vassa coffee capsules."
• "Quality has gone down substantially recently. Fresh food goes off within a couple of days but is still premium priced."
• "Meat is fairly priced, not as cheap as Aldi/Lidl."

Pricing & Value

Pros:

• "Still open despite being the most expensive supermarket in Kidderminster."
• "Priciest of all the local supermarkets, but you get what you pay for and it's the most pleasant shopping experience."
• "Really good prices."
• "Staff were really friendly and the food was great value for money."
• "I had a meal in the cafe which was good quality and reasonably priced."
• "In terms of pricing, Sainsbury's is competitive with other supermarkets in the area."
• "Not an economy shoppers first choice but still best value for money as quality is worth the extra price on non branded products."

Cons:

• "The food that I, my Mum and my Step-Dad had was nice but it was also expensive for what it was."
• "It was just a shame about the food, it was poor quality and overpriced."
• "Slot of things have shot up in price at there stores lurpac is now £7.20 for 1kg which is an absolute rip off."
• "Very Expensive, too much variety and too many products."
• "Beer more expensive than Morrisons."
• "Wouldn't price match their own website and wanted me to purchase via click and collect."
• "Unhappy with the click and collect service as when I give items back for a refund, they go missing."