Morrisons Reviews Summary

Store Layout and Product Availability

Pros:

• "Our first visit here today, and once we'd found our way into the store we were very impressed with the layout and quantity of the produce."
• "Love Morrisons! Brilliant range of branded products and also own brand products too."
• "Best supermarket in Kidderminster has variety of food, has a fishmonger, bakery, and butcher."
• "Great produce and large variety and selection of most if not all products you need under one roof."
• "Generally don't do our full shop here but go every week for the fantastic fish monger and butchers counter."
• "Great shop, wide variety of food on offer, lovely fresh fish counter, loads of choice on the deli and meat counters and the staff were very helpful and friendly."
• "Shopping very good. Plenty of good quality fresh meat. Fish and vegetables."

Cons:

• "The loose banaras are always old and rubbish."
• "Very disappointed with morrisons lately nothing on the shelves and staff picking for online shops are always blocking aisles."
• "Stock can be somewhat depleted on the shelves in the evenings."
• "Okay but I have never seen the shelves so empty of normal goods."
• "The shelves were almost empty! I only came in for one small bag of potatoes and a loaf of bread."
• "Very poor selection lots of gaps on shelves, meat section half empty most days."
• "Does not always have traditional foods eg meat, fish, over prepared for the 'modern' family preferences."

Customer Service and Staff

Pros:

• "Most staff are helpful and polite."
• "Fantastic friendly helpful staff as well, keep up the great work guys."
• "Staff are always very friendly and helpful."
• "Needed product, helped by a very lovely lady off bakery."
• "The checkout staff are most friendly."
• "Adam who delivered our shopping was polite and efficient."
• "Staff are polite and friendly."

Cons:

• "Hot food counter awful. Terrible customer service every time."
• "Some of their staff are quite miserable and walk around with faces like smacked bottoms."
• "Dissatisfaction today at Kidderminster Morrisons, had to wait 15 minutes for service at the deli counter."
• "Went to fish monger department the guy behind the counter was very Rude."
• "Shocking customer service from some, not all of the staff."
• "35 min wait in cafe, staff very rude, had to ask for a knife and some salt... staff gave a big sigh and a look of disgust, when asked about wait."
• "Removed most of the checkouts for self scanners, woeful choice as if you've got vouchers you're in no mans Land, if an item won't scan staff are too busy chatting!"

Cleanliness and Maintenance

Pros:

• "Store itself is ok kept clean and tidy."
• "As good as usual well stocked good offer on the wine 2 for £10."
• "Always very clean and well presented."
• "Large, clean supermarket."
• "Nice place to shop. It's clean, well laid out and lots of space."
• "The store is always tidy & if there is something wrong the customer services there is very good indeed."
• "Tidy store with good value produce and friendly staff."

Cons:

• "Disgusted at safety arrangements for virus, too many people in store, basic sanitising arrangements, no one way system."
• "Pity about their cafe area, found this very disappointing today, dirty cups, a not so very nice taste from teapot, tables not being cleaned."
• "I have never seen morrisons in kidderminster so dirty."
• "But the entrance smells of fish!!"
• "I noticed today because it was quiet that the skirting boards table and chairs legs were disgustingly filthy dirty."
• "Bit grotty inside and shelving is minging, can confirm never gets cleaned and products shoved immediately on."
• "The men's lavs. Need some TLC. Blocked, stinking and overflowing."

Facilities and Services

Pros:

• "All they need now is an EV charging station."
• "Opened up entrance now from both sides 😁 which has made things better now and less control at check outs."
• "There are also EV chargers available, which is very good if you're an EV driver."
• "Free parking, decent product lines, including reasonably priced beverages and frozen food."
• "Access is good, with easy wheelchair access and disabled parking."
• "Excellent lovely big airy, excellent choice of everything prices comparable to Asia good parking free for 2.5 hrs no trolley coins cashpoint lovely restaurant and facilities."
• "Brilliant selection of everything."

Cons:

• "Well stocked, clean, but I had serious difficulty trying to get into the disabled toilet as the door pulls towards you and on a mobility scooter it was not possible to reach the door handle."
• "Will never use or shop there again I have been going for over 20 years Received a parking fine even though I asked at customer services to increase the parking as I had been waiting for my son as he was held up."
• "Why can't you fix the WiFi in this store? No signal to order food, apple pay on your phone... Basic really."
• "Unhygienic use of scales in the butcher's department."
• "The clothing section for men was basically nonexistent."
• "Very difficult to get anyone but management to do it."
• "Used cafe regularly in the past with no problem, today waited over 1 hour for food ended up requesting a refund and leaving hungry."

Value and Pricing

Pros:

• "Still prefer this supermarket to the other choices in town and still has the best value for money breakfast."
• "People think Morrisons is expensive but in fact, the organic veggies are cheaper than other places."
• "Cheapest meal out they've got offers on at min we just had 2fish n chips n tea for two a tenner bargain cheaper than the chippy, batter was amazing fish really super xgo check it out."
• "Budget frozen meals are considerably more palatable than both Tesco and Iceland."
• "The cafe serves tasty food in big portions at an incredibly reasonable price."
• "Food lovely and quick."
• "I buy the most wonderful firm salmon not farmed but caught in the Atlantic ocean."

Cons:

• "Quite a good food store but a bit overpriced compared to Tesco & Sainsbury's."
• "Morrisons your prices are extortionate."
• "Not as cheap as Tesco especially with basic/own budget brand stuff."
• "Also some items are quite costly compared to other supermarkets."
• "Firstly the woman on the till tried to charge me £5.99 for my 2 years old food... It was very dry and brunt."
• "This used to be a great store but seems to be going down the tubes rapidly."
• "Removed most of the checkouts for self scanners, woeful choice as if you've got vouchers you're in no mans Land, if an item won't scan staff are too busy chatting!"