Currys Reviews Summary

Customer Service

Pros:

• "Service has been above average, which is great."
• "A very helpful young lady on the repair desk who very kindly provided me with information regarding the webcam on my computer."
• "I have bought several items from this store over the past few weeks and each time I went in I received very good service from knowledgeable and helpful staff."
• "All the staff are all friendly, knowledgeable, helpful and bend over backwards to help in any way they can."
• "Great store with amazing people working in it. Store manager by the name Harpz was exceptional in particular, you don't get such a high standard customer service nowadays, but this manager really do care about the customer."
• "Sam was very knowledgeable, helpful and customer focused. Made the purchase a pleasure, which from personal experience is not always the norm."
• "Kris my customer service assistant was brilliant ...patient knowledgeable and non pushy in his sales approach ...he explained everything very clearly without jargon and was very kind."

Cons:

• "Massively disappointed with service at Kidderminster store."
• "However the service received was dire, a catalogue of errors from start to finish."
• "Unfortunately a lot of items on display are unavailable to buy which is quite frustrating."
• "Ordered a TV to be delivered in store but was never going to be delivered."
• "Went in yesterday and was approached by the manager. Asked for help on choosing a Hotpoint Smart washing machine. He walked off and left us standing there and he never returned."
• "Shocking service! Went to buy a New TV and was going to use 3 x love2shop vouchers as part of payment. Checked all balances before using them and then one of the cards had an error on their system going through."
• "Awful. Their service had started getting better but it is now worse than ever. I bought a printer for my business along with an instant replacement warranty. It broke down this morning so I went to the store to have it replaced. They have no printers in stock."

Product Availability

Pros:

• "Both products, headphones and DVD player fabulous!!!"
• "Bought a new one and had data transferred. He did it within 24 hrs. Absolutely first rate service."
• "The Wi-Fi box is out of this world and also the TV is fabulous."
• "Great products. Got a fabulous deal on a portable dvd player."
• "I return to Kidderminster branch everytime. Great selection of products."
• "Ordered TV online. Arrived next day earlier than expected."
• "The staff were absolutely fantastic I took a shark vacuum cleaner back that I bought 18 months ago that was faulty they replaced it for a new one."

Cons:

• "Useless, stock shown online for immediate collection only to travel 40+ miles to be told out of stock, yet stock still showing as available for immediate collection when stood in store with Curry's TV assistant."
• "Everytime I go in here the same problem. The staff are great and really helpful. But why have something on display I have to then order online."
• "People wonder why we use the Internet for purchasing, in the past year I've been there 3 times and each time asked to purchase an item on display, oh sorry not in stock."
• "Also I find curry’s never have decent stock in, I always have to order it in, it’s so frustrating when all I want to go and get this item there and then."
• "Currys Kidderminster, quite disappointed. Having tried to buy a product at my local store and online (JBL charge 3), nothing was available, all out of stock."
• "Most of the items we looked at had a 10 to 28 day wait."
• "On attempting to purchase an item on sale I was told that they had no stock though it was clearly on sale."

Staff Attitude

Pros:

• "A massive thanks to Pete, who helped us today when looking for a new TV. Pete went above and beyond to help get us a deal which included discount on a soundbar."
• "Went into the Store after trying to visit after COVID the store was well set up, with Sanitiser and colleagues exercising social distance guidelines, colleagues were very Attentive spoke to a young Lad Tom very refereshing to see a colleague passionate and attentive will be shopping here Going forward 👌🏼"
• "Good range of electronics on display with friendly staff."
• "Once I arrived inside the store I was instantly helped with staff very polite as well as being very knowledgeable on their products especially this one person called Tom."
• "The customer service from Jobe at the currys Kidderminster shop was absolutely fantastic."
• "Me and my wife bought a few items from the store today. We was served by a young man called Ollie who went above and beyond."
• "Jack has been extremely helpful with everything and has great knowledge of the tvs and other products."

Cons:

• "I don't think he was old enough to be in junior school and had the brain to match. Product knowledge zero, intelligence zero what a dork."
• "When they came in, the guy who 'helped' me was useless. He obviously couldn't care less."
• "Stood in the phone dept for half an hour. No-one there."
• "Ignorant staff. Products poorly displayed. Prices for products not on display and vice versa."
• "One very rude staff member, luckily a much more pleasant one took over."
• "Terrible experience at currys Kidderminster yesterday, rude unhelpful staff and one staff member Liam felt it appropriate to smirk at my partner and laugh when we said we felt there was something wrong with the tv we had purchased."
• "Staff standing around doing nothing and virtually turning their backs when I approached them."