Address: Maidstone Rd, Chatham, ME5 9SQ, United Kingdom
Phone: +441634671100
Rating: 3.5
based on 191 reviews.
Customer Service
Pros:
"Well done to the team at Formula 1, Chatham... Very good and polite service."
"Impressed by the honesty and integrity shown by the centre staff by not just going ahead with work not actually needed."
"Very Friendly Staff, Professional Service, Accommodative, Qualified Engineers and Very Good Time Keeping."
"The team were really polite and welcoming."
"A very pleasant receptionist, who wasted no time in booking me in and informing when approximately my car would be available to pick up following its MOT."
"Friendly, approachable and professional staff."
"Excellent customer service, will definitely be my go-to place in future, thanks!"
Cons:
"They were trying to scam us out of over £500."
"I will not recommend it even to my worst enemy if I had one. :("
"Honestly, the worst garage I have ever used."
"Never used F1 before and never will again, worst customer service I've ever come across."
"Disgusting customer service. DO NOT RECOMMEND and we will not return."
"Absolutely appalling service from Becky the manager who honestly gave the worst service I’ve ever received."
"Very rude, inconsiderate and unhelpful."
Pricing and Charges
Pros:
"Even better result this service is free of charge!"
"Price of tyres was very competitive."
"Searched around five other tyre companies for the best value and selection of tyre. This came out the best."
"Discounted MOT. Dropped car off 10 mins early and they took the car to the ramp straight away."
"Luckily f1 autocentre do have a price promise on there web site."
"I find them very competitive on price on all the above and it is not difficult to get a booking slot or just drive in."
"Tyre price was slightly lower than competitors."
Cons:
"They offer cheaper mot and service but then con you by saying you need stuff replaced that don't need replacing."
"We was then later phone with a list of advisory’s and asked if we wanted them done this was new wiper blades front and rear new battery and tracking with a cost of over £700.00 plus £200.00 for the service plus £45 to diagnose a light that did not exist."
"MOT failed... given a £600 quote."
"Very disappointed with the service and price. I paid in full for service and MOT online, but when the MOT failed, I had to pay another £700 for replacing break pads and discs."
"Quoted over £600 for brake discs and 2 tyres after MOT."
"Very over priced."
"Wheel Alightment (Free Check) Adjustment plus something about the Rear Camber Adjustment - £109 (Most definitely felt ripped off..."
Booking and Scheduling
Pros:
"I like the fact you can book online."
"Their website is easy to use, they do have good deals, their in-house tyre is a high quality tyre."
"Ordered tyre's online and had a time slot 2 hrs later went to the chatham site and was dealt with very quickly."
"Placed an order through Black Circles for a tyre to be fitted... Dropped it off the following morning at 09:00, and it was done by 10:00."
"I have used this business several times before and have now booked for tyre replacement and their web site is the best for this purpose giving clear descriptions and pricing followed by straight forward booking with a choice of date and time."
Cons:
"Pointless booking a slot as it means nothing, even when arriving early."
"Booked timeslot online at chatham branch... Told by the manager that this branch is too busy and doesnt honour time slot appointments."
"Booked appointment for 10.45, 4 tyres change, wheel balancing, 10 point summer check. Car was not taken in till 11.25."
"Booked a air con clean and regas... Waited two hours and only just started the regas which takes an hour."
"Never going here again!! They have had my car since 0830 yesterday.. it's still not ready!"
"Booked to have my tyres fitted for 11am... informed me that they would not be able to fit the tyres at that time as they were short staffed."
"Having ordered tyres online, and booked a time slot, I was told that I couldn't have my tyres fitted at the chosen time because it wasn't guaranteed when booked."