Formula One Autocentres - Strood Reviews Summary

Customer Service

Pros:

• "These guys are great and when you need a quality service I'd recommend them 100%."
• "Formula One Auto's was very helpful, my partner and I were in a very difficult situation with our vehicle and we were seen to immediately."
• "Guy came in on his day off to retest my car so I had it for Monday morning."
• "Fantastic service jeff the manager and his mechanics go above and beyond to help and make u feel at ease."
• "Staff swift to help and resolve issue. Really helpful and put my mind at ease."
• "The staff are friendly polite and very professional, they kept me up to speed every step of the way."
• "Always use F1 Autocentre Strood for my car, staff are always happy and helpful."

Cons:

• "I think that's a shocking way to talk to a customer."
• "Quiet moody people too, hardly ever much staff so longer waiting time."
• "Rude and unhelpful staff. Will not use again. Would not recommend."
• "Extremely unprofessional."
• "If I could give zero stars I would! Extremely rude 'gentleman' on reception."
• "Very unprofessional front desk staff... they charged me £25 for having to put in a special oil."
• "Gentleman in reception was extremely rude. This would be my first and last visit to this garage and I wouldn’t recommend anyone."

Booking and Scheduling

Pros:

• "Booked MOT! Easy from start to end... Just SIMPLE !"
• "When I arrived he couldn't be more accommodating!"
• "Booked online no problem."

Cons:

• "Booked my car for Oil Change over phone, when I arrived at first I was told that I am not on the list for that day at all."
• "Arrived in morning for my booking of MOT and service to be told they cannot fit me in."
• "Complete time wasters Don’t waste your time Booked online a week yearly."
• "not recommended, I booked my MOT couple weeks ago and they called me only 1 hour before my booking to cancel it while i was already on my way more over the person on the phone was rude."
• "I have mot at strood on 16/9/23. On 15/9/23, call from manager saying they do not have mot tester."

Quality of Service

Pros:

• "Without me asking, I was only charged for a two wheel alignment, which I thought was extremely fair and honest."
• "Took my car in for it's MOT which it failed but the guys were able to help out and keep me on the road."
• "The mechanic who checked my car's alignment was quite open and honest."
• "They checked the tyre over in a professional manner and fixed it promptly and would not take any money as it was a quick fix."
• "Car ride with 4 new bridgestone tyres is very stable and steady."
• "All the guys are warm and welcoming and we feel very lucky as they are all honest and try their very best, whatever the problem is."
• "They explained the issue very well and showed me the problem."

Cons:

• "I was booked for a master service + mot but my car did not serviced well, secondly the service centre charged for an extra £20 without letting me know about it."
• "Had two rear tyres fitted on Saturday through Black Circles... Extremely disappointing as I keep my car immaculate and do not expect this lack of professionalism and standards."
• "The worst experience of a garage yet.took my car in for a basic service and got my car 3 days later in worst condition than it went in."
• "For MOT, they failed our car for a tyre that was not worn out."
• "Rip off garage, do not recommend. Went for a full service, got told I need urgent repairs rounding up to nearly £400."
• "Found grease on gear stick and steering wheel and noticed that all staff do not use seat covers when driving the cars."
• "Had 2 tyres fitted recently on expensive alloy wheels and both were unmarked before they went in. On collection of the vehicle I noticed chips and scratches on the wheel spokes."