Address: Knight Rd, Rochester, ME2 2AQ, United Kingdom
Phone: +441634719000
Rating: 4.1
based on 138 reviews.
Customer Service
Pros:
"These guys are great and when you need a quality service I'd recommend them 100%."
"Formula One Auto's was very helpful, my partner and I were in a very difficult situation with our vehicle and we were seen to immediately."
"Guy came in on his day off to retest my car so I had it for Monday morning."
"Fantastic service jeff the manager and his mechanics go above and beyond to help and make u feel at ease."
"Staff swift to help and resolve issue. Really helpful and put my mind at ease."
"The staff are friendly polite and very professional, they kept me up to speed every step of the way."
"Always use F1 Autocentre Strood for my car, staff are always happy and helpful."
Cons:
"I think that's a shocking way to talk to a customer."
"Quiet moody people too, hardly ever much staff so longer waiting time."
"Rude and unhelpful staff. Will not use again. Would not recommend."
"Extremely unprofessional."
"If I could give zero stars I would! Extremely rude 'gentleman' on reception."
"Very unprofessional front desk staff... they charged me £25 for having to put in a special oil."
"Gentleman in reception was extremely rude. This would be my first and last visit to this garage and I wouldn’t recommend anyone."
Booking and Scheduling
Pros:
"Booked MOT! Easy from start to end... Just SIMPLE !"
"When I arrived he couldn't be more accommodating!"
"Booked online no problem."
Cons:
"Booked my car for Oil Change over phone, when I arrived at first I was told that I am not on the list for that day at all."
"Arrived in morning for my booking of MOT and service to be told they cannot fit me in."
"Complete time wasters Don’t waste your time Booked online a week yearly."
"not recommended, I booked my MOT couple weeks ago and they called me only 1 hour before my booking to cancel it while i was already on my way more over the person on the phone was rude."
"I have mot at strood on 16/9/23. On 15/9/23, call from manager saying they do not have mot tester."
Quality of Service
Pros:
"Without me asking, I was only charged for a two wheel alignment, which I thought was extremely fair and honest."
"Took my car in for it's MOT which it failed but the guys were able to help out and keep me on the road."
"The mechanic who checked my car's alignment was quite open and honest."
"They checked the tyre over in a professional manner and fixed it promptly and would not take any money as it was a quick fix."
"Car ride with 4 new bridgestone tyres is very stable and steady."
"All the guys are warm and welcoming and we feel very lucky as they are all honest and try their very best, whatever the problem is."
"They explained the issue very well and showed me the problem."
Cons:
"I was booked for a master service + mot but my car did not serviced well, secondly the service centre charged for an extra £20 without letting me know about it."
"Had two rear tyres fitted on Saturday through Black Circles... Extremely disappointing as I keep my car immaculate and do not expect this lack of professionalism and standards."
"The worst experience of a garage yet.took my car in for a basic service and got my car 3 days later in worst condition than it went in."
"For MOT, they failed our car for a tyre that was not worn out."
"Rip off garage, do not recommend. Went for a full service, got told I need urgent repairs rounding up to nearly £400."
"Found grease on gear stick and steering wheel and noticed that all staff do not use seat covers when driving the cars."
"Had 2 tyres fitted recently on expensive alloy wheels and both were unmarked before they went in. On collection of the vehicle I noticed chips and scratches on the wheel spokes."