Address: Ariel Way, London, W12 7GF, United Kingdom
Rating: 4.0
based on 192 reviews.
Customer Service
Pros:
"The customer service was brilliant 👏, very kind, and helpful girls."
"Employees are very polite but management must work out something better."
"Staff are always very helpful and the mens department is laid out in a way that makes sense."
"Was lovely to look around and see this store more organised, there was a lovely staff member who was very polite and tried to help me with the sizing of the garments and what I need to be looking for then redirected me to where I can find the item."
"Excellent service by Patrick on the shop floor today! He was very patient and considerate about an enquiry I had regarding a green cardigan that I had purchased and I had noticed some defects."
"I'm very happy with service in their shops, staff is helpful and friendly."
"The staff at the Zara store in Westfield are friendly and helpful."
Cons:
"Zara customer service are abysmal."
"Rudest staffs, they never ask if a customer need help forget about their concern they dont bother to show any interest when you ask help."
"The worst ever Zara shop in London."
"Zara in Westfield has a very unprofessional and rude manager."
"The staff are rude, I was in the middle of asking a question and then she just walked off and started talking to what I assume to be her manager."
"Had to wait about 45 mins in a returns crew and was then greeted by a fairly rude manager."
"Very rude staff and management, when approached they just turn around and ignore pretend if they don't hear."
Store Layout and Cleanliness
Pros:
"Store overall is maintained and clean."
"The shop fit out is bright and vibrant...so that's a plus."
"Great branch of Zara, had a wide range of clothing and accessories spread over a large shop."
"Really great looking store."
"It's cool in a general sense, you can walk the will because there is space."
"Love their kids section. The baby clothes are by far some of the best I've ever seen."
"Very big shop with lots of choices place looked a bit disorganised maybe it was due to after Christmas shopping and people were looking for a bargain."
Cons:
"Changing room is packed, people are going in groups but suddenly a 'smart' member of staff decides this is now the policy and its not allowed after 6:30pm."
"The fitting rooms were so bad as the curtains don’t close properly and also have chewing gum on it."
"The store was a mess, no one is there to help even in the fitting rooms so we ended up queuing while some of the rooms are EMPTY and dirty!"
"Also it was very messy with clothes all over the floor."
"What a nightmare to come during the sale period. Clothes on the floor, people pushing you everywhere..."
"Queues. Queues. Queues. Stuff constantly on the floor."
"Very busy and messy shop. There are nice items to be had but if it's not early in the morning then the shop is incredibly messy."
Product Availability and Pricing
Pros:
"Lot of choice, very good quality of products and incredible prices, reflective in level of crowd."
"Besides a wide selection of clothing available, no fuss of sold out items."
"From trendy clothing to stylish accessories, Zara knows how to keep up with the latest trends while maintaining its unique flair."
"Zara is the epitome of fashion-forward excellence, and it never fails to captivate me with its fabulous collection."
"Good selection of trendy clothes for woman, man and kids."
"Their designs are lovely, I can always pop in if I'm looking for accessories or oversized tops, wish the trousers were plus size friendly."
"It’s the largest Zara in the UK and has some of the premium /studio lines that are hard to find anywhere else."
Cons:
"Clothes are overpriced with terrible quality."
"All the clothes I looked at varied in execution standards, with some sewn very poorly."
"Whole clothes are upside down most of the time and overall is not worth the effort."
"Unfortunately, the size that fits my body was not there. According to Zara website, it clearly stated there’s stock available for that size."
"Prices in Zara became so expensive. It's very strange that now you can even find items for £300?!!"
"I just don't fancy fake sales and old range out from 4 years ago."
"Cherry on the cake - the poor quality of the top I bought for my girlfriend (see photo), she wore it once and there were holes everywhere!"