Toby Carvery Basildon Reviews Summary

Service

Pros:

• "Service was very good. We chose to visit on the early May bank holiday."
• "We were served by a wonderful waitress by the name of Rachel, so polite, attention to detail and her work rate was second to none."
• "The staff once we arrived were lively, tending to our needs."
• "Service was great, our waitress was very friendly and attentive."
• "The service was excellent and always there to take additional orders."
• "Staff were very friendly and attentive."
• "Very friendly staff, very accommodating considering the number of people coming changed last minute."

Cons:

• "Ignored on arrival even though had booking."
• "Just the whole experience made us feel uncomfortable as no member of staff stepped in to stop the behaviour."
• "Young rude staff at reception if I hadn't been in a group I would have walked out."
• "Not one staff member brought them. I had to leave my meal to collect my own beverages."
• "Couldn't find any staff, even the bloke serving the meat had disappeared!"
• "Food was ok but the service was disgusting. We waited 20 minutes before we found a waitress to ask to order starters."
• "Our server never returned to see if any more drinks were required or if we were happy with our meals."

Food Quality

Pros:

• "The food was very nice and good portion sizes would definitely recommend and visit again."
• "Good tasty roast, well priced and helpful staff."
• "The food was delicious, hot, fresh, and ready when we arrived."
• "The food was absolutely gorgeous piping hot and well cooked."
• "Food was quick to come to the table and waiters and waitresses offer good service."
• "The food was hot, tasty and fresh."
• "The food was excellent. Juicy meat, great roasties, and especially nice Yorkshire."

Cons:

• "To be fair to the carvery, it was very busy, and there seemed to be a lack of staff on, but the carvery food was really poor."
• "Both the plates and the carvery food were cold, it ruined our visit."
• "The vegetables were ok apart from not actually being very hot."
• "The vegetable selection looked dry and tasted the same, potatoes were overcooked."
• "The amount of meat was too little, the glasses were dirty... We had to refuse them."
• "There wasn't any gravy and could not see any staff to ask to get any."
• "Food all in all was mediocre however the potato's and carrots tasted a little too tough for my liking."

Ambiance and Cleanliness

Pros:

• "The atmosphere has always felt lively but in a good way."
• "Relaxed vibe in the restaurant too."
• "It’s a lovely start to the day, at a very reasonable price."
• "Place is always clean and tidy."
• "Clean and tidy tables."
• "A very comfortable and warm place, and were made welcome by all staff who looked after us."
• "The new decor is a big improvement as the old layout was looking very drab and tired."

Cons:

• "The only downside was the tables were sticky."
• "There’s gum on the wall which put me more off my food and the drink station was very dirty."
• "The toilets were disgusting."
• "The Chefs were miserable with very little engagement from them."
• "Ladies WC - no soap. A basic legal requirement. Needs urgent attention."
• "The Yorkshire puddings were cold in the middle."
• "Chef's knives at the carvery were really dirty and the serving utensils on the veg left a lot to be desired."

Value for Money

Pros:

• "Excellent value for money for the carvery."
• "For what was paid it was very good value and even at non voucher price it was worth it."
• "Food is always good, and represents good value for money."
• "Best value midweek healthy meal, Always good and sensibility priced roast dinners."
• "The food now is hot, appetising and available."
• "The food was absolutely delicious... It is such good value for money where other places are overpriced and don't even taste nice."
• "Toby has always been the best place for great for a good old roast dinner at a great price."

Cons:

• "The puddings were ok if not a little on the expensive side, especially £4.49 for 3 scoops of raspberry sorbet."
• "A very disappointing experience. And quite expensive for what we got."
• "£13.50 seemed like a high price for what we had here."
• "Pigs in blankets were far from great and definitely not worth the extra cost."
• "Main course was great, as usual, but not happy with desserts, we ordered sundaes and they were served in the child sized dishes."
• "The manager was very abrupt and only said [ we only have to supply3 meats] made the evening very upsetting."
• "The meat portions were really poor even for the king size plates and sadly the majority of the meat bar the turkey was pretty poor quality."