Toby Carvery Denham Reviews Summary

Staff Service

Pros:

• "Service was great, friendly and helpful staff."
• "Very welcoming staff."
• "All the staff were amazing."
• "The staff were superb, courteous and efficient."
• "The staff was friendly and patiently helped me :)."
• "Katrina is always so welcoming she’s been our server twice now and truly is an asset to your restaurant she’s friendly efficient great with the customers."
• "The staff serving the food at the counters were all very nice."

Cons:

• "We have had no apology or acknowledgment at all."
• "Staff appeared to be rushed off their feet so waiting to order and ordering dessert took a while."
• "Staff was rude and unattentive."
• "Waited over an hour and a half to be seated even though we had paid months in advanced for a booking, poor service."
• "One negative was the carver was so dam miserable and looked like he had was having a very bad day."
• "The service was incredibly slow, they were apparently short staffed on the servery."
• "Appalling treatment from staff, had to ask to be served twice after being seated even though people who had arrived after me and my partner were being served efficiently."

Food Quality

Pros:

• "Everyone enjoyed the food and drinks."
• "The meat was tender as always, and there seemed to be a different choice of veg which was nice."
• "Great food, tasty and hot. Great variety. Great service."
• "I absolutely love a Toby carvery and have never been disappointed when visiting this particular venue."
• "The food is very tasty and always fresh."
• "The food was very nicely cooked and it was all fresh and hot."
• "The food is freshly prepared and there's so much variety."

Cons:

• "The roast potatoes were undercooked and one or two of the larger ones were inedible unfortunately."
• "Gravy it's way too watery."
• "Went today, had the beef. I had to complain, I’ve had thicker net curtains, I picked it up between two fingers, half a very thin slice, she seemed surprised I asked for more."
• "Meat was rubbery...I got some that was near to the bone and was not cooked properly and it spoiled my taste."
• "The turkey was very dry, the gammon was undercooked."
• "the sad cabbage that looked very tired and the parsnips which hadn't been peeled, were inconsistently cooked meaning some were nearly raw - inedible."
• "The food was dried out and looked awful."

Facility Condition

Pros:

• "This restaurant was spacious, clean and newly renovated inside."
• "The Ugly Duckling is a lovely outlet with car parking and disabled spaces."
• "The serving area was immaculate."
• "The premises were spotlessly clean, well decorated and furnished and bright."
• "The place seemed noticeably cleaner than on previous visits."
• "The staff are friendly and helpful and the tables are always clean."
• "Location easy to find. Place is clean and pleasant."

Cons:

• "The car park is full of pot holes."
• "General decorative state was poor. Carpets were threadbare in places and the furniture was scruffy."
• "The toilets were also very unclean and floor was covered in urine."
• "The tables weren't clean. Dirty drink glasses."
• "The restaurant floor was laiden in food waste and had not been swept."
• "Most of the carpet has been worn down to nothing. Decor is dated. Toilets were in a sad state and there was a bonus nappy in the car park."
• "The car park is full of pot holes, the carpets are so badly worn they have turned completely black in high traffic areas, the toilets are filthy and falling apart."

Booking and Seating

Pros:

• "Booked in advance, but still had to wait for a table."
• "If you are planning to go to this Toby Carvery on Sunday make sure you book in advance."
• "Best to book in advance, very popular."
• "We were shown seats until one that suited my disability was found."
• "I have been coming here for the past year now due to work and I have to say it’s one of the best Toby’s I have been to. The staff are all friendly and will always go out there way to help if needed and the food is always good."
• "Have just driven a long way to have lunch with my friend. To find on arrival a sign saying bookings only."
• "As I have Autism I find it a little difficult with lots of people and in the Toby should put people with problems near where the food is so people don’t have much to walk to."

Cons:

• "Booked a table but took half an hour to be seated!"
• "I don't understand why we booked if we overheard the staff giving people seats at random."
• "Waited over an hour and a half to be seated even though we had paid months in advanced for a booking, poor service."
• "We was told at 7:45 that they were shutting down all the food - which given online the restaurant was open to 11pm was truly bizarre so we felt very rushed and couldn't even get a full fresh meal."
• "Booked for 8pm and ended up waiting 30 mins to be seated as tables had not been cleaned or cleared yet."
• "Asked for a table for 2, was declined...restaurant was empty."
• "Well I booked my Christmas lunch months ago, booked it for 3 o'clock, got seated after waiting for an hour and a half."