Little Dinosaurs Reviews Summary

Staff and Service

Pros:

• "I don't think I saw a member of staff who wasn't cleaning between being attentive to the customers."
• "All staff are absolutely wonderful. Friendly and welcoming, kind and gentle with the children and always happy to help."
• "Staff inside are friendly and facilities ok although not very clean."
• "The staff are really friendly."
• "Staff are helpful and friendly enough."
• "Staff constantly cleaning the tables and floors."
• "The staff working there are abrupt and miserable especially the slim one with mousey blond hair."

Cons:

• "why is he charging my 8month old £3.95 (should be £1) and not putting the money on the till"
• "They were not accommodating at all for me to come to the later session unless I paid again."
• "Unfortunately the staff weren’t very friendly at all to the guest."
• "One of the female staff members is so unfriendly though! Didn’t smile once and seemed quite abrupt."
• "You guys rarely smile, seem cold, uninviting and behave in a way that makes us feel like a nuisance."
• "Didn't appreciate having to wait an unnecessarily long time for staff member to finish a long private chat with a friend to be served."
• "Staff at the till very serious... not even a welcoming smile... for sure not going back again."

Facilities and Cleanliness

Pros:

• "Absolutely great 5th birthday party at Little Dinosaurs. There is a clean, well maintained indoor soft play, weather permitting a moderate sized bouncy castle, and lots and lots of outdoor space to run around."
• "Brilliant place for preschoolers with soft play indoors and wonderful outside space with bouncy castle, sandpit, ride on toys, see-saw etc. It's in Alexandra palace and there's a car park within a short walk. The car park is next to the garden centre. Recommended!"
• "Very clean soft play area."
• "Celebrated my son's 1st birthday here. Great party package. Really nice play area indoor and out. Lovely food and staff."
• "It's very clean and the food is lovely."
• "Clean and well organised it she had the best time."
• "everything seemed very clean and well organised"

Cons:

• "Toilets could do with a quick check over more regularly as the loo rolls were empty in most cubicles and the floor was wet."
• "When busy it gets (very) claustrophobic inside."
• "the place was freezing cold"
• "The area inside is so compact and very busy."
• "Carpet was filthy, they should consider replacing with flooring that can be mopped."
• "2 soft play areas for the kids however it was very very dirty, there was soo much food in the soft play area. Unfortunately it looked like it hadn't been cleaned in ages."
• "A little bit too dirty and dusty for a children's play center."

Food and Menu

Pros:

• "Food for adults was amazing."
• "Food, location and playhouse are excellent!"
• "The food was really good - I would recommend the adult platter for parents!"
• "Also lovely food!"
• "Food is excellent, the menu is so varied and healthy nothing like other soft play food."
• "The adult platters were gorgeous... fresh healthy and tasty home made courgette cakes, sweet potato chips, hummus, guacamole, artichokes, soft warm halloumi, fresh vegetables... it was delicious."
• "The food is also really good."

Cons:

• "Just thing the café prices a little bit expensive and they do not allow any food from outside."
• "Food is good but expensive."
• "But the menu in very poor... not even a full breakfast... price is just so expensive ... nothing good to eat."
• "The menu is quite extensive but not many healthy or plant based choices. Kids kept eating crisps, fries etc... More thoughts should be given to the menu since it’s a kids cafe/playground."
• "Cheap food was provided, sandwiches lacked fillings and snacks included Pom bear crisp and cut up grapes, not much of an exciting spread for children."
• "Drinks were very overpriced."
• "Surprised to find that all children are charged an entrance fee, irrespective of whether they will use the facilities."

Management and Policies

Pros:

• "Everything was organised impeccably, and they accommodated all our special requests."
• "Our hosts went above and beyond to make this party the best for our little boy and we are so grateful to them."
• "From start to finish, we received a fantastic service from Vas."
• "Thank you sooo much Little Dinosaurs you gave my daughter a 5th birthday to remember"
• "the staff took care of everything I was so relaxed instead of worrying about everything"
• "Thank you to the whole team and Jason for making it happen at short notice."
• "They make sure the place is cleaned thoroughly after every session."

Cons:

• "Kids really excited about going only to be confronted by a sign 'closed for private party'."
• "They should really update their opening time on google because I just went there with my daughter today to find out they are not open for the public on weekend."
• "I'm confused on why the man with the long hair charges some people through the till and then doesn't ring it through the till on other occasions"
• "A lot of private parties are causing the place to shut early."
• "closed after 12pm and tomorrow is closed as well"
• "on the weekend is very difficult to find open"
• "To take parents hard earned money with no option to rearrange a session is just as distasteful as their responses to customers in the comment section."