"Great service from everyone here, but especially David Partington, Paul Maloney and Ciaran Cox."
"A really pleasant & efficient service by Farnell Jaguar as I took my car in for some repairs."
"Brilliant service start to finish, even when a customer beat me to my choice of car Sarah was able to find my exact spec within 24 hours."
"Faultless customer service from Parts Dept."
"Jamie went above and beyond my expectations and I would not hesitate in recommending Farnell Jaguar Bolton. 5 stars without a doubt."
"Excellent couldn't do enough for me while waiting for my car."
Cons:
"Probably the worst Jaguar we have been to."
"After looking round the showroom someone finally came over to let us look inside the vehicles we were interested in but barely spoke to us about them."
"Will not be taking my car back to this place again took it for a service costs over £1200 for a service and abs sensors did not pick up the nearside suspension add gone?"
"I made an appointment online for a particular day and was informed that someone would call me back to confirm the date and time. I didn't get any call."
"Poor customer service. Have emailed them 3 times to try to sort out a purchase of a XJ and no reply received."
"Once you have bought the car the customer service is out of the window."
"Very poor service from the servicing department."
Vehicle Quality
Pros:
"We were so impressed by everything, having already been to other dealerships that we returned the following day and purchased a new Range Rover Autobiography V8 from the showroom."
"I will always recommend anyone looking for a Land Rover/Jaguar, used or new, to come here."
"Absolutely amazing service from Sales Executive David Partington."
"Fantastic experience Callum the salesman was extremely helpful and demonstrative of the XF-S I purchased also the staff very friendly from the honesty of the experience I have to rate them 10/10 well done!"
"Chose my jaguar xf v6 r sport on Thursday and was ready to collect on Monday. Vehicle was to an excellent standard."
"Great dealership, great service and superb warranty!"
"Absolutely delighted with our new Jaguar. The service and speed was commendable."
Cons:
"After the service I was told a part in the car was faulty and Jaguar would not cover this under warranty."
"He could not fix the warning light and said it would have to go back to a Jaguar dealership."
"Every time my car goes to their shop it comes out with a new problem."
"After charging extortionate amounts of money for repairs the car is still leaking oil and fluids."
"When I got home I found even more around the front of the bumper near the grille, indicating that the car had been resprayed."
"Brand new car has a number of issues within a week of purchase."
"The car they sold me then failed 2 times in the first 3 months and they couldn’t have cared less."
Dealership Experience
Pros:
"I've bought many cars over the years from a lot of dealerships, but this was exceptional."
"We received a warm friendly welcome from Julie who then introduced us to Jamie, who sat with us and patiently, ran through the specs etc."
"Upon arrival at the garage, to my surprise, I was met by a gentleman with good morning, Mr Siddall. I hope you are well."
"I called into the Bolton dealership after seeing a couple of vehicles on the website. I was greeted at the door and, although I had not arranged an appointment, I was seen immediately."
"Very impressed with the service from Farnell Jaguar Bolton - Dave has been excellent from start to finish."
"The staff at Farnells all seem to be very helpful and eager to make you happy."
"I would highly recommend using Vertu Jaguar Bolton and in particular speaking with David Partington (Sales Executive)."
Cons:
"Awful service from Land Rover Farnell at Bury - who have now moved to the new premises at Bolton."
"I would strongly advise against purchasing a vehicle or servicing from Farnell Bolton !!"
"Unfortunately they are a stain on Jaguars good name."
"Unfortunately a combination of an unreliable car with a dealership who is both not well managed and not bothered after they have your money."
"So when it came to swapping it for a new one we went there but the service we received was awful."
"Jaguar should find another subcontractors who will not make a mockery out of customers and uphold their quality and values!!!"
"Response from Vertu Bolton a month ago: Good afternoon Graham, thank you for bringing your experience to our attention."