Address: Bluebell Way, Fulwood, Preston PR2 5PZ, United Kingdom
Phone: +441772723456
Rating: 4.1
based on 257 reviews.
Customer Service
Pros:
"Fantastic service. I was dealing with Alan Wood and nothing was too much trouble."
"From start to finish the services was attentive, pleasant, relaxing and thoroughly professional."
"The whole experience from start to finish was excellent."
"The customer service I received from Martin was absolutely fantastic, could not fault it."
"The communication and customer service has been excellent and buying this car has been a breeze."
"The hospitality shown by staff was amazing."
"Everyone I dealt with was extremely courteous and COVID protection measures spot on."
Cons:
"Absolutely terrible aftersales."
"Very disappointing. I purchased a vehicle from this dealership some years ago and it was constantly in the workshop with no communication from them."
"Very disappointed with the customer service. Booked my car in for service 4 weeks ago and requested a courtesy car. On arrival on the morning of the service I was informed there was no car but it would only take 90 mins. 3 hours later I finally left after having to take the morning off work."
"Trying to get the service dept to call you back after ringing and being told the person you are after will call you straight back is a joke."
"Terrible Customer Service."
"Customer service abysmal, advised that my car could not be booked in without checking with the service team in respect to previous diagnostics and that someone would contact me the same or next day, no further contact."
"Shocking customer service!"
Vehicle Purchase & Delivery
Pros:
"We recently bought a new Jaguar FPace through Dave at Inchscape. We really appreciated his help and how he looked after us!"
"Kelly began the paper trail to create my purchase, arranged for me to collect the car by the weekend."
"In love with my new range rover sport thanks to the absolutely fantastic service from David (again!)."
"I have just collected my Jaguar XF from Scott at Inchcape. The whole experience from start to finish was excellent."
"Just purchased a used Jaguar from Inchcape in Preston. From start to finish the experience was fantastic."
"Recently picked up my new F-Pace, from initial test drive to picking up my car was a dream."
"Picked up my Jaguar XE today, the only one of it's type/spec in the UK."
Cons:
"Minor issue with vehicle when I got it home I was unable to charge it and the Jaguar technicians had to call to rectify problem."
"The car wasn't delivered on a trailor, it was driven down."
"Shame the paperwork was not ready the first i visited and had to be completed when i collected my new car."
"When it arrived there was 2 stone chips on the n/s/r door and a marking on the drivers leather seat."
"We dropped our car off yesterday to have the air conditioning fault fixed... We was then told that our car could not be fixed as they are trying to locate the fault on the car and the gas machine was not working to fix the air con so they don’t know when it will be ready."
"Also your valet company put marks all over my new car which will need fixing by a detailer so i would say that was the biggest let down."
"Ordered a new E-Pace from JLR online and paid £750 deposit... One year later with no car and cancelled build, cancelled my order."
Communication & Responsiveness
Pros:
"Brilliant service, did most of correspondence over email."
"Updated regularly on the status of the service, greeted by friendly and helpful staff."
"Remy Walker sales executive, maintained excellent communication throughout."
"He has kept in touch to make sure all is well with the car and about other cars I queried about."
"The salesman David Proctor who delt with my enquiry was extremely professional, polite and knowledgeable."
"Emily, lynchpin of the service department, was absolutely brilliant."
"A Big Thank you to Sophie Valentine for her fantastic service and putting everything at ease."
Cons:
"We were given a quote that we wanted to think about over the weekend, we then contacted them on Monday to tell them the position we were in and what we wanted to be left waiting for calls to be returned, constantly having to chase them up."
"The car passed the mot but the mileage on the certificate was significantly overstated and I was told a new one would be emailed to me. That was Thursday morning and I am still waiting."
"Keep calling me about car offers. I say I'm interested and they never call or email back as agreed."
"She never called back either."
"Just have another missed called. Rings 4 times then hangs up and no message left."
"I waited until 2pm Friday. No phone call."
"After completing a survey which included a poor review about the post service valet a sales advisor phoned to apologise and said to compensate she would speak to the General Manager about getting a free valet for the car and would phone me the next day to book it in. To date I have not been contacted."