Wallasey Motorcycles Reviews Summary

Customer Service

Pros:

• "All the staff are friendly and helpful. Definitely get my full recommendation."
• "Very helpful, very friendly and went above and beyond to help me out with an HT lead for my aprilia RSVR Factory!"
• "The staff are brilliant; full of real knowledge & experience, fantastically friendly and approachable."
• "All the guys are so friendly and approachable and I would highly recommend to any first timers/people with limited experience."
• "Visited today for the first time. Fantastic customer service - answered every question I had, great advice, no rushing and great passion about everything two-wheeled with an engine."
• "Elliot, who was incredibly helpful and knowledgeable."
• "Their staff walked me through their process and costs, explaining in depth the next stages."

Cons:

• "never ever buy a motorcycle from here if you want to live a long and enjoyable life."
• "I will never set foot in that place again, neither should you. Terrible service and attitude."
• "Wished I had read their reviews before going to them. They have an awful lot of bad reviews."
• "AWFULL SERVICE. DO NOT USE."
• "They are accepting peoples monies and once they have it, they mess you around to keep getting other peoples monies."
• "They are scammers and con artists, they don't care whatsoever and you will only get fobbed off."
• "Having to deal with Wallasey motorcycles has been one of the worst experiences of my life!"

Staff and Instructors

Pros:

• "I'm doing my bike lessons with Steve he's even come in on his day off to take me for my mod1. He's been great."
• "Just want to say a massive thanks to Kevin for a really good day passed my cbt and I'm made up."
• "Steve who puts you at ease he's relaxed but firm when needed patient and has a sense of humour."
• "Renewed my CBT and had the pleasure of being trained by Big Mike. He really helped me improve my positioning on the road."
• "Did my CBT with Kev on Saturday. He was brilliant. I was nervous as first time on a motorbike but he kept me calm."
• "Kevin was outstanding in training me for CBT."
• "Big Mike was patient, calming made me feel comfortable and took the time to explain everything fully."

Cons:

• "Been a customer for many years now, STEVE AND MIKE LOST PASSION AND CUSTOMER CARE."
• "I think this is totally unprofessional and not safe for the students who will ride."
• "The dealership building needs cleaning up, both inside and out."
• "scam scam scam preying on innocent people who are vunarable to scammers like wallacy motercycles."
• "awful - truely awful. Dropped of a vehicle for repair August 2017, they still have my vehicle Apr 2018."
• "I did My provisional licence today the reason why I didn't put 5 star is because you should provide a reliable scooter to ride in the road."
• "Absolutely rubbish had bike for nearly a week and still not fixed never heard or seen anything like this b4."

Motorcycle Quality and Maintenance

Pros:

• "The date for me to pick the bike up is very fast for a brand new matt black keeway superlight."
• "I also ended up purchasing my bike from them after my CBT and all the guys in the shop helped me pick out the right bike for my needs."
• "Bought a new bike from Mike and the gang, walk in, little chat exchange my bike, no Hessle or bargaining."
• "Had to get a battery for my bike and he was great as it was an awkward battery to find."
• "I made enquiries about buying a new Vespa, and was given a great price and flexibility in my payment arrangements."
• "Bought my bike from there Xmas 2016. Mike was straight talking, told me what he thought was a good fit for me."
• "My Benelli 125BN was great and now I'm riding a Benelli 502c."