Isle of Ely Reviews Summary

Staff Friendliness

Pros:

• "Nice friendly staff. Have free parking."
• "The staff were very nice plus the service."
• "Came in for a drink with a friend and was greeted by the most friendly staff member!"
• "The staff are fantastic."
• "Good hot pub grub, nice atmosphere. What made it for me was the fantastic customer service."
• "We always get a friendly welcome and find the staff really helpful."
• "Staff are friendly and food arrives in a decent amount of time."
• "Myself being a pensioner living in the outskirts of Ely, I often visit the isle of Ely, I find that it is a very important part of my social life. The staff are always welcoming and friendly."

Cons:

• "A smile from the lady behind the bar wouldn't have gone a miss!"
• "Staff are miserable and rude with the exception of Saul and the young blonde girl."
• "The TV's were on so loudly that we couldn't hear each other talking. The poor girl taking our order was even struggling."
• "Staff are extremely rude... Won't be coming back!"
• "Poor service - two waitresses stood for 5 minutes chatting whilst I waited to be served at an empty bar."
• "We weren’t welcomed when we came in. We sat ourselves down, no menus brought over - totally ignored."
• "Not very happy with the service today. On ordering our food the person who took our order never made eye contact & was quite rude."
• "Staff didn't care or offer alternatives. Rude and unhelpful as didn't even apologize."

Food Quality

Pros:

• "The food isn't bad. Standard pub grub. They do a nice roast dinner."
• "Great afternoon spent in the pub on a weekday off afternoon relaxing g with friends playing pool. Had some mixed starters which were nice."
• "Absolutely delicious food every time and, although a little pricy, it's definitely well worth every penny."
• "Good hot pub grub, nice atmosphere."
• "The food was delicious and very filling, the staff were helpful and polite even though there were short staffed."
• "Food good but what made it was all the staff in PPE."
• "Good pub food, enjoyed the meal and was received in good time once the order was placed."
• "Awesome food and service. Visited many times, this occasion was for my sons 21st birthday."

Cons:

• "Had to return my wife's food as it was inedible. It was very over cooked fish and chips, chips were so dry and fish almost powder."
• "Raw chicken served as part of mixed grill. Hair found in food."
• "The only part of the meal I was able to eat was the garlic bread and a few soggy chips."
• "The food was great when it came."
• "I paid a £10 deposit for a buffet only to be told had to book in advance what im pretty sure I did... but wasto have £10 off my food and they didn't. Even do that."
• "Waited over an hour for food which eventually we had to get a refund on because it was never going to turn up."
• "We had to wait for more than half an hour. We didn't mind. But when you wait all this time, and finaly you get small portions with dry overcooked meet, not very nice Saturday lunch."
• "Found a hair in my burger and the women that served us might as well said I put it in there myself."

Atmosphere and Cleanliness

Pros:

• "Lots of space. Indoor and outdoor seating."
• "Handy it being right next to Cineworld. Free spacious parking."
• "Nice to see that there's always something on, from live football to Speedy Quizzes!"
• "Sports bar decor and often has the games on TV."
• "Weirdly like a local pub even though it's on a foodie estate thing."
• "Clean, tidy, and quick service."
• "Good explanation of the covid rules and how they are operating."
• "Used the online booking system, and got a confirmation code."

Cons:

• "However the state of the outside oh my god, absolutely disgusting. Totally littered with fag ends, various rubbish strewn about from the night before."
• "The place is absolutely filthy inside and out and has just got worse."
• "During covid. Would only take cash. No ketchup, chicken served, see photos, unedible, as was the steak and gammon. Chips and pineapple ring were ok."
• "No toilet paper. Very little meat in my lasagna and to much bechamel sauce."
• "I know it’s a pub but the table was dirty, no cutlery until after our meals had arrived, worst mixed grill ever, sausages microwaved to death, chicken boiled alive, egg had dead chicken in the yolk. It was rough."
• "I waited an hour and a half for food, what when finally can was inedible the chips were cold and the burger was rock hard."
• "We had to wait for more than half an hour. We didn't mind. But when you wait all this time, and finaly you get small portions with dry overcooked meet, not very nice Saturday lunch.."
• "Waited over an hour for food which eventually we had to get a refund on because it was never going to turn up."