"Warm and friendly staff, atmosphere and surroundings."
"Staff were all pleasant, helpful and polite and my partner and I would certainly recommend staying here."
"Very friendly staff, nothing too much trouble."
"The staff were very friendly and made us feel welcome, a credit to the establishment."
"Staff very attentive and always helpful."
"The staff were very friendly and helpful."
Cons:
"Service was okay, not particularly friendly."
"Very poor quality of food and very rude staff."
"We sat ages before we had our drinks order taken."
"The table service was shocking… no one asked how our food was, did we want another drink…."
"Very bad mannerd staff."
"Waiting staff ignored us several times, we were not even asked if we would like more drinks."
"The service was pleasant and friendly but unbelievably slow."
Food Quality
Pros:
"The food itself was good value for the price."
"Good food at reasonable price."
"Meals were very tasty with a varied menu and we all managed to find something."
"Food was excellent and always served efficiently, hot, and tasty even with our large group."
"The food was delicious and good value."
"Breakfast and evening meal were all freshly cooked."
"Food was 5/5, really couldn't fault it. It was delicious."
Cons:
"Very poor quality of food and very rude staff."
"Far too expensive for the quality and quantity of food."
"For a family of 4 it was over £100 (with wine granted) and to be frank, the food was not worth it."
"The food was hot but only ok."
"Over cooked prawns and the dry hunters chicken."
"The roast potatoes, were not at all 'crispy' as advertised."
"The food was, unfortunately, a massive disappointment."
Accommodation and Cleanliness
Pros:
"Hotel is clean, rooms cozy."
"The room was fantastic, big with a super king bed that was super comfy."
"Room was a good size, tastefully furnished and clean."
"For £85 we got a super king-size bed in a gorgeous clean room and the dogs were only £10 each for the night."
"Clean and well-maintained eating areas with a nice countryside vibe."
"The room itself was lovely, quaint, clean, warm, and tidy."
"The room was perfectly serviceable, with a good shower and hot water on demand, all well maintained by the polite maids."
Cons:
"The hotel room we were in was a little tired, and the bathroom was quite old fashioned and basic, with an ill fitting shower head."
"Rooms would benefit from modernisation (bathrooms fairly outdated)."
"Very old and run down place, furniture old and depressing."
"The bath was very very dirty. Dirty to the point there was green slime coming from the bottom of the tap."
"The restaurant bench seats were very grubby."
"Signs of ageing in rooms due to wear and tear.could do with a bit of a makeover."
"The bathroom had seen better days with lots of black marks around the taps and behind the sink."
Location and Atmosphere
Pros:
"Great location, friendly staff, tired accommodation for the hotel."
"Central location in Ely, friendly staff, comfy beds."
"In the very centre of this historic town this is a hotel of choice."
"Very close to the old centre of Ely so great for sightseeing."
"All sights within easy walking distance: cathedral, stained glass museum and Oliver Cromwell's house."
"It's near the cathedral so after seeing the sites a nice place to relax."
"The hotel is right in the centre of Ely close to the minister."
Cons:
"From the outside it doesn't look very impressive, it looks like a pub chain and the branding isn't great but when you go inside it is a lot better."
"Largeish old inn but very little on site parking which is the main drawback here."
"Albeit on a horribly busy road with pedestrian crossing beeping accompaniment."
"Parking is limited and awkward, and the local one way system makes access tricky."
"Stayed here during a heat wave, and my room was facing the afternoon sun. By nighttime the room had turned into an oven, slow cooking us the whole night."
"It's ok but there are a lot of stairs and the TV isn't great."
"Once I had my veggie burger and chips, which were cooked to perfection, I then had to walk up technically, 3 flights of stairs to get to my room (room 21). NO LIFT.."