Listers Volkswagen Loughborough Reviews Summary

Customer Service

Pros:

• "Chloe was very informative and made me feel at ease when picking out my next car."
• "Matt as always has been so helpful. I just turned up unexpectedly and he was accommodating even though he was busy with appointments."
• "Have received an excellent service from Darren Robinson and Shuk. This has been my second purchase from Listers of Loughborough."
• "One-to-one personalised customer care, provided by a most welcoming advisor, took me through the intricate electronic paperwork."
• "Matt Taylor walked me through the process of purchasing a used approved VW. His expertise and experience were highly appreciated."
• "Listers Volkswagen are the best dealership I’ve used in years. They are a friendly, cohesive team who really work hard and are customer focused."
• "Very good customer service, very polite salesman who was new to the job which we wasn't aware of until after he sold us the car."
• "Customer service is excellent, facilities while waiting are great with hot and cold drinks available plus comfy chairs."

Cons:

• "Very poor customer service. They advised me to change my cam belt 2 years after it should have been done and it’s always been serviced there."
• "Awful service. Looking to purchase a brand new polo asap. Organised a test drive for me. Arrived at garage and the guy I was meeting wasn't there."
• "The service here has been appalling from the get-go. Their terrible website allowed us to put down a reserve fee on our vehicle, however, when we phoned up to arrange seeing the vehicle, we were told somebody had beaten us to it."
• "I took my car in for its Winter Health Check this morning. Paul, who took my details could not have been more helpful when I made the booking a couple of weeks ago - particularly as I requested to have the car back within two hours of leaving it with them."
• "It is a shame that such a respectful company takes deposit for a car search and promises to give it back in Unsuccessful application scenario, but later don't give back the money, this is fraud."
• "Punctured one of my tyres when vehicle was serviced. Denied responsibility. Refused to make good. Service Manager Chaz rejected my complaint and told me to take my business elsewhere."
• "Warning! Walk around your car with a member of staff before leaving site to avoid costly repairs for damage on site for which no responsibilty is taken. Will not ever risk using again."
• "Arrived in Loughborough from Dublin on Wed 6th Oct with a very unwell car. We were only there for a week visiting relatives and had to be back for the Ferry in holyhead the following Wednesday and work Thursday. Listers pulled out all the stops and had the golf ready to go in time to catch the ferry back."