Address: 799 Chester Rd, Stretford, Manchester M32 0RB, United Kingdom
Phone: +441615430344
Rating: 3.7
based on 226 reviews.
Customer Service
Pros:
"Great service received by the team and in particular AJ."
"Honest review: sales advisor Vijay was brilliant."
"Homaa was excellent in getting the car to me and was an example of excellent customer service."
"I have recently purchased a car through Daniel McMullen and he was extremely helpful, professional and accommodating in every way."
"Andy is such a friendly guy, he kept me informed and up to date with every step of the process."
"So pleased with the emergency service from Arnold Clark when my handbrake failed... thank you Dawn at Stretford Arnold Clark 😁"
"Good attentive customer service, helpful and ready to accommodate any questions or requests."
Cons:
"Receptionist was totally dim with no knowledge or professionalism at all."
"After not hearing from them at 4pm I tried calling them for an update for the phone to just continue to ring out."
"Terrible avoid at all costs if you have any warranty issues."
"Literally the worst service I’ve ever experienced from a company."
"ALL staff are rude; sales staff stand around chatting all day & no one greets you as you walk in."
"Awful service and communication, can't wait to sell you a car but will allow you to wait all day to collect it."
"Terrible customer service. Manager wouldn’t come out to discuss our concerns just sent the staff member back out with a message."
Showroom and Car Presentation
Pros:
"The showroom is nice and spacious."
"All the cars inside and outside the showroom were immaculately presented."
"Bought my car from Zain, a new Vauxhall Corsa, my first car buying experience. I was amazed the service I got from first walking into the dealership to driving away."
"Popped in to browse the showroom and was really taken care of from the moment I arrived."
"I went with my friend as she was looking to purchase a car. The showroom is nice and spacious."
"Lovely staff. Especially Abdul."
"Everyone working there was very polite and understanding."
Cons:
"Went to view a used car - salesperson was extremely clever at distracting me with constant questions/chat/info to prevent me from inspecting the car properly."
"Engine management light came on as I was driving home, armrest was broken and glued back together as if to hide the fact it was broken."
"Had a scuff on the bonnet which one of the sales team tried fixing in the rain!"
"The paint on the bonnet and bumper have started to faint which shows the poor level of paint job done by them."
"These liars and cheaters sellers are fooling customers with beautiful words and do not inform customers of all the defects in their car."
"I bought a brand new Vivaro van at Arnold Clark (Stretford) in February 2019 for £18,250. A year later they charged me £287 to replace a wing mirror."
"I bought a used Vauxhall Insignia, it had a couple of scratches and marks on the body and alloys, when I collected it a few days later they had all been repaired and resolved and it looked like a new car."
Communication and Responsiveness
Pros:
"Communication between the depots is fantastic - between the Salford office and Sam in the parts department this was evident."
"Three hours later technician 'phoned me with result."
"Next morning Laura 'phoned with result and I went to collect the car."
"They then rang me within 2 hours to say that they had fixed the problem which was a loose wire."
"This dealer booked me in for the next working day."
"Was greeted soon as walked in with a good afternoon."
"A worker at Vauxhall named Andrew was fantastic. Never seen such excellent customer service."
Cons:
"Never got any call backs and after days and days of trying nothing!"
"Would’ve loved to discuss this sensibly …but you can’t speak to anyone!"
"After being told I would get a call back to book my car in I found myself having to call back numerous times with no luck."
"Since then called the site 18 times and on average was on hold for more than 35 minutes."
"Please be careful when purchasing a car from them!"
"If I could give 0 I would. Terrible customer service."
"every time i phone the manchester branch, no one is available, they say they'll call me back but never do!!"
Professionalism and Staff Attitude
Pros:
"I am very pleased with the everything. Barry MAYORS exceeded my expectations."
"Pleasant experience buying my new Corsa with Catherine Greenhalgh. Nothing was too much trouble and kept me well informed."
"excellent service from a very helpful and friendly young gentleman called yaz, made my experience the smoothest ever there."
"Went to look at a mini for my girlfriend and received some of, if not the best service I've had when buying a car."
"Scott Campbell, Ian Cunningham and their team are the best and a credit to the late Sir Arnold."
"Have used Arnold Clark a number of times from purchasing a car from them to dealing with the service team, every time I'm here I'm greeted and dealt with in a polite and professional manner."
"I bought my car off Andrew Caine. He was Extremely helpful and went out of his way to offer the best deal."
Cons:
"Arnold Clarke 10/10 to buy a car just not the stretford branch, manager arrogant tells lies."
"Eventually I walked over at 5pm to be told my car was done at 3pm and they left me a voicemail(this is lies)."
"I had the unfortunate experience of trying to buy a car from Arnold Clark Manchester Stretford."
"When buying a car from them they are super friendly but customer services after buying a car is absolutely SHOCKING!"
"Terrible customer service. Manager wouldn’t come out to discuss our concerns just sent the staff member back out with a message."
"Shocking service in the Stretford branch (not from all advisors) and absolutely ignorant management in the service department."
"The service manager also gives the impression that customers are an inconvenience."