Address: Sutton Park, 62 Chester Rd N, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B73 6SP, United Kingdom
Phone: +441213520022
Rating: 4.8
based on 398 reviews.
Customer Service
Pros:
"Andrew friendly and informative."
"Very friendly and professional team."
"Aaron was an absolute pleasure to deal with, he made the whole process from start to finish quick and easy and nothing was too much trouble."
"Leona was most helpful explaining all the new features and everything went very smoothly."
"Had a really excellent customer experience from Sutton Park Kia."
"Harrison was sensitive and helpful at every stage."
"Aaron Patel made the whole process so smooth, he is very personable and patient to be able to pick what was right for me and working around my timescales."
Cons:
"I feel deceived by the Kia dealer of the year(!)."
"Kia won’t accept responsibility and won’t fix it under warranty. Bitterly disappointed with them after they accepted it was a USB fault and it has been seen and fixed by them on another vehicle."
"Very bad service from this company plus that you keep deleting my reviews."
"Horrible experience. My worst car buying in my life."
"Shocking service started with a call and I left a message and waited 3 1/2 hours for a a call back."
"When I called on Monday to place the order he didn’t even respond back to my calls after the first time he picked up and kept ignoring me."
"I had to go through a really bad racism from one of their executive."
Vehicle Purchase & Delivery
Pros:
"Great experience from start to finish, my new car arrived before the estimated delivery date."
"Everything went smoothly on the day when I went to pick up my new(er) model."
"Ordered a new vehicle from this dealership. The lead time was long due to demand for electric vehicles but I was kept up to date and well informed the whole way."
"I have just taken delivery of a Kia Sportage and the Sales Executive was Ethan."
"Very efficient and well organised, everything went to plan as agreed, plus very good communication."
"Leona and the team @ Sutton looked after me from when I first ordered the car providing me with regular updates up until the day I collected."
"They beat the trade in price of local dealers and I travelled from Manchester to pick up a very competitively priced Kia Picanto GT Line S."
Cons:
"Unfortunately they only had one available at the time and it was in the colour I dislike."
"No one had made any contact about this until we got back home at 10.36 !!!!"
"Now I take a call letting me know this late in the day no car is available and my daughters car has no Mot as of midnight !! Really!!"
"The other Kia showroom took the order straight away in my first call I made and even ordered it and send me an email of the same. Was I treated bad because we were Asians?"
"Car arrived later than expected but with chip shortages and the current global situation, more than understandable."
"I only wish the workshop manager had installed the June Navigation updates after having made this request well in advance."
"Had a few issues with the car, wasn't working for me."
Staff & Customer Care
Pros:
"Leona was a pleasure to deal with, had a of the info I needed about my prospective car."
"Aaron helped me find the right car and helped me to sort out all the little problems that always arise."
"Andrew could not have been more helpful. Very kind, welcoming and would 100% recommend."
"Thank you for a once again excellent service."
"We didn't feel pressured at all."
"Leona has taken great care to ensure that we have been completely satisfied."
"Leona was very welcoming, spent a lot of time explaining things to us, nothing was too much trouble for her."