Sutton Park Kia Sutton Coldfield Reviews Summary

Category: Car dealer

Address: Sutton Park, 62 Chester Rd N, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B73 6SP, United Kingdom

Phone: +441213520022

Rating: 4.8
based on 398 reviews.

Customer Service

Pros:

  • "Andrew friendly and informative."
  • "Very friendly and professional team."
  • "Aaron was an absolute pleasure to deal with, he made the whole process from start to finish quick and easy and nothing was too much trouble."
  • "Leona was most helpful explaining all the new features and everything went very smoothly."
  • "Had a really excellent customer experience from Sutton Park Kia."
  • "Harrison was sensitive and helpful at every stage."
  • "Aaron Patel made the whole process so smooth, he is very personable and patient to be able to pick what was right for me and working around my timescales."

Cons:

  • "I feel deceived by the Kia dealer of the year(!)."
  • "Kia won’t accept responsibility and won’t fix it under warranty. Bitterly disappointed with them after they accepted it was a USB fault and it has been seen and fixed by them on another vehicle."
  • "Very bad service from this company plus that you keep deleting my reviews."
  • "Horrible experience. My worst car buying in my life."
  • "Shocking service started with a call and I left a message and waited 3 1/2 hours for a a call back."
  • "When I called on Monday to place the order he didn’t even respond back to my calls after the first time he picked up and kept ignoring me."
  • "I had to go through a really bad racism from one of their executive."

Vehicle Purchase & Delivery

Pros:

  • "Great experience from start to finish, my new car arrived before the estimated delivery date."
  • "Everything went smoothly on the day when I went to pick up my new(er) model."
  • "Ordered a new vehicle from this dealership. The lead time was long due to demand for electric vehicles but I was kept up to date and well informed the whole way."
  • "I have just taken delivery of a Kia Sportage and the Sales Executive was Ethan."
  • "Very efficient and well organised, everything went to plan as agreed, plus very good communication."
  • "Leona and the team @ Sutton looked after me from when I first ordered the car providing me with regular updates up until the day I collected."
  • "They beat the trade in price of local dealers and I travelled from Manchester to pick up a very competitively priced Kia Picanto GT Line S."

Cons:

  • "Unfortunately they only had one available at the time and it was in the colour I dislike."
  • "No one had made any contact about this until we got back home at 10.36 !!!!"
  • "Now I take a call letting me know this late in the day no car is available and my daughters car has no Mot as of midnight !! Really!!"
  • "The other Kia showroom took the order straight away in my first call I made and even ordered it and send me an email of the same. Was I treated bad because we were Asians?"
  • "Car arrived later than expected but with chip shortages and the current global situation, more than understandable."
  • "I only wish the workshop manager had installed the June Navigation updates after having made this request well in advance."
  • "Had a few issues with the car, wasn't working for me."

Staff & Customer Care

Pros:

  • "Leona was a pleasure to deal with, had a of the info I needed about my prospective car."
  • "Aaron helped me find the right car and helped me to sort out all the little problems that always arise."
  • "Andrew could not have been more helpful. Very kind, welcoming and would 100% recommend."
  • "Thank you for a once again excellent service."
  • "We didn't feel pressured at all."
  • "Leona has taken great care to ensure that we have been completely satisfied."
  • "Leona was very welcoming, spent a lot of time explaining things to us, nothing was too much trouble for her."

Cons:

  • "You are all a bunch of scams and thieves."

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