Sutton Park Kia Sutton Coldfield Reviews Summary

Customer Service

Pros:

• "Andrew friendly and informative."
• "Very friendly and professional team."
• "Aaron was an absolute pleasure to deal with, he made the whole process from start to finish quick and easy and nothing was too much trouble."
• "Leona was most helpful explaining all the new features and everything went very smoothly."
• "Had a really excellent customer experience from Sutton Park Kia."
• "Harrison was sensitive and helpful at every stage."
• "Aaron Patel made the whole process so smooth, he is very personable and patient to be able to pick what was right for me and working around my timescales."

Cons:

• "I feel deceived by the Kia dealer of the year(!)."
• "Kia won’t accept responsibility and won’t fix it under warranty. Bitterly disappointed with them after they accepted it was a USB fault and it has been seen and fixed by them on another vehicle."
• "Very bad service from this company plus that you keep deleting my reviews."
• "Horrible experience. My worst car buying in my life."
• "Shocking service started with a call and I left a message and waited 3 1/2 hours for a a call back."
• "When I called on Monday to place the order he didn’t even respond back to my calls after the first time he picked up and kept ignoring me."
• "I had to go through a really bad racism from one of their executive."

Vehicle Purchase & Delivery

Pros:

• "Great experience from start to finish, my new car arrived before the estimated delivery date."
• "Everything went smoothly on the day when I went to pick up my new(er) model."
• "Ordered a new vehicle from this dealership. The lead time was long due to demand for electric vehicles but I was kept up to date and well informed the whole way."
• "I have just taken delivery of a Kia Sportage and the Sales Executive was Ethan."
• "Very efficient and well organised, everything went to plan as agreed, plus very good communication."
• "Leona and the team @ Sutton looked after me from when I first ordered the car providing me with regular updates up until the day I collected."
• "They beat the trade in price of local dealers and I travelled from Manchester to pick up a very competitively priced Kia Picanto GT Line S."

Cons:

• "Unfortunately they only had one available at the time and it was in the colour I dislike."
• "No one had made any contact about this until we got back home at 10.36 !!!!"
• "Now I take a call letting me know this late in the day no car is available and my daughters car has no Mot as of midnight !! Really!!"
• "The other Kia showroom took the order straight away in my first call I made and even ordered it and send me an email of the same. Was I treated bad because we were Asians?"
• "Car arrived later than expected but with chip shortages and the current global situation, more than understandable."
• "I only wish the workshop manager had installed the June Navigation updates after having made this request well in advance."
• "Had a few issues with the car, wasn't working for me."

Staff & Customer Care

Pros:

• "Leona was a pleasure to deal with, had a of the info I needed about my prospective car."
• "Aaron helped me find the right car and helped me to sort out all the little problems that always arise."
• "Andrew could not have been more helpful. Very kind, welcoming and would 100% recommend."
• "Thank you for a once again excellent service."
• "We didn't feel pressured at all."
• "Leona has taken great care to ensure that we have been completely satisfied."
• "Leona was very welcoming, spent a lot of time explaining things to us, nothing was too much trouble for her."

Cons:

• "You are all a bunch of scams and thieves."