McDonald's Reviews Summary

Service

Pros:

• "Staff very friendly and place very clean."
• "Always friendly to serve you! Regardless if its 5 o'clock in the morning or later in the day."
• "Only a very short wait for the food to arrive at our table even though it was very busy."
• "Service was for sure Surereal Special Thanks To her!"
• "Hot food, clean environment and a friendly face as well."
• "His customer service was amazing, super friendly, happy with my apple pie and the service delivered by this one MaccyD’s trooper."
• "The staff were friendly and welcoming."

Cons:

• "For a fast food service. This was appalling. Had to wait what seemed forever and then they couldn't find me despite being told to wait in the carpark."
• "Waiting times have got even longer and the service is terrible!! 20 mins wait for breakfast!"
• "Service too long, considering how quiet this store is at night."
• "Staff here could not careless. Low to no politeness/manners ..certainly not a friendly atmosphere."
• "Shocking customer service clearly have no idea how to look after the public."
• "Service is horrendous order took about 15 minutes and they were not busy."
• "Awful had to wait a long time for our food especially having 2 young children with us customer service was shocking."

Food Quality

Pros:

• "Lovely breakfast, which is freshly cooked and good food prep presentation."
• "The food is top quality as always."
• "The food was hot and delicious."
• "Everything is generally hot and very well prepared."
• "Enjoyed as the burger was freshly cooked and the fries were hot."
• "Both meals tasted brilliant."
• "The fries were golden and crisped to perfection."

Cons:

• "Standard McDonald's so food is cardboard."
• "Drive Through, got large order completely wrong even wrong milk shake flavours we asked for chocolate & got strawberry & Banana, food was cold & large chips missing."
• "The food quality varies quite a lot."
• "Cold burgers and chips."
• "Food was thrown in, squashed and cold."
• "Got two very salty hamburgers that i couldn't eat."
• "The burger in my quarter pounder was hard, like it had been overcooked."

Cleanliness

Pros:

• "Staff very friendly and place very clean."
• "The store was very clean."
• "Really nice venue that was fairly clean and tidy."
• "Probably the cleanest McDonald's I have visited in the UK."
• "It's nice inside and very clean."
• "Nice clean restaurant with friendly staff."
• "The inside is nice and clean, in comparison to other McDonald's."

Cons:

• "Every unoccupied table top was dirty."
• "It also really dirty, which given we arrived at 7:30 am is completely unacceptable, obviously wasn’t cleaned before opening."
• "The floor was covered in bits of paper and food."
• "Car park littered with old food wrappers and spilt milkshake by the entrance to the restaurant."
• "We arrived on a Sunday at around 19:30, we noticed the bins were overflowing."
• "A member of staff was walking slowly with a dustpan and broom past the dirty tables making an ineffective sloth-like attempt at sweeping up."
• "Salad in the chicken salad was warm, dry and inedible."

Order Accuracy

Pros:

• "This is the best McDonald's I've ever been to."
• "I usually get exactly what I ordered without needing to check."
• "So far this MacDonald has never got my order wrong, which more than i can say for the other drive thru's in the area."
• "They will replace anything missing off of your order."
• "My order was done quickly and to a good standard."
• "One of the best Mc Donalds around. Always hot food and prepared nicely."
• "All food served with little fuss and was hot."