Snellers Twickenham Estate Agents Reviews Summary

Customer Service

Pros:

• "The whole team, especially Martin, Phoebe, and Kris, have been nothing short of AMAZING."
• "The Snellers Twickenham team delivered the ideal experience in the sale of our home."
• "Working with Martin English has been an absolute joy."
• "The Snellers Twickenham team have been incredibly helpful throughout my house purchase process!"
• "Phoebe at Snellers has been amazing. From the first contact, and throughout the entire process of having my offer accepted, she has communicated brilliantly and made me feel at ease in what can be a very stressful time."
• "Martin English took the time to understand what we were looking for in our next property and we felt really listened to."
• "They found the ideal buyer and were very friendly, efficient and helpful throughout the whole process."

Cons:

• "Their reviews are fake, and they force you to write a review."
• "Don't trust this agency."
• "After 18 months of living in a lot of these issues are still outstanding and Snellers are not helpful at all."
• "They take your money, and just disappear."
• "They put me through a horrible experience of renting a flat that is full of mould, damp and leaks."
• "Fake ads - exactly the opposite to what is on their ad, and pretty much useless."
• "Placed me somewhere with bullying and abusive neighbours."

Communication

Pros:

• "She looks after her customers well and deliver a great customer experience!!"
• "Tamara was outstanding in keeping the entire chain moving and on track."
• "Feedback given after every viewing."
• "Communication has been brilliant and has given us confidence as we have progressed through the process of buying and letting our house."
• "The great communication and transparency is exactly what you need from an Estate Agents."
• "We received regular updates about what was going on."
• "She was great with communicating back with us quickly with any queries we had or problems."

Cons:

• "In the months we were with the other agent we only had a couple of people come for viewings & hardly any communication for weeks on end."
• "Just avoid."
• "The only time I had any issues was with the recommended Conveyancer."

Professionalism

Pros:

• "Rented out my property via snellers, well led team by Kieron Melly. His team kept me informed during the whole process."
• "Very happy to work with him and his team for more than 10 years!"
• "I am in contact with Kieron and Molly, both of them professional, polite and willing to help!"
• "Martin English is the best Estate Agent I have ever had the pleasure of working with as a seller. He is charismatic, courteous and extremely businesslike."
• "Agnivesh is extremely professional and patient."
• "They were very professional, friendly and responsive."
• "I was impressed by the professionalism of Molly."

Cons:

• "Only getting 4 stars rather than 5 as they recommended the law firm that I used and they were terrible to work with."