MC Autos - Croydon Reviews Summary

Customer Service

Pros:

• "They are a very friendly, approachable team who explained everything clearly and kept me up to date with what was going on."
• "Charming and knowledgeable reception staff."
• "They kept me well informed through Whatsapp and phone calls and even sent me a video of what they've done!"
• "I had the pleasure of dealing with Nathalie, Jaemane and Paul all of whom were fantastic."
• "Chloe and Natalie kept me up to date with the ongoing work and cost, via WhatsApp or phone call."
• "Paul is amazing so kind and kept me updated all the time and always went above and beyond."
• "I found Natalie very helpful, every time I called she knew exactly who I was, the fault I had reported to her previously before taking the car in was on their system."

Cons:

• "unfortunately the work couldn't be carried out due to seized parts, this was explained to me by the mechanic and he explained what could happen if he attempted to carry out the work."
• "There was a minor issue with the car when I collected it which initially wasn’t resolved."

Trustworthiness and Honesty

Pros:

• "Honest and upfront."
• "Being a female who knows very little about cars, I always worry if mechanics are trying to rip me off but I completely trust Jamaine."
• "They seem honest, which is one of the most important things wanted from a mechanic."
• "The only garage we've used that we have complete faith in their work and ethics."
• "Really TRUSTWORTHY family run business."
• "They are a very honest garage and I am so glad that I found them."
• "Jermaine work on my car I found him to be very honest and straight forward, he explained everything to me clearly without making me feel stupid."

Cons:

• "The interesting part when discussing with them my cars symptoms I was told it's not possible for Rear Toe Check as no adjustments can be made."

Value for Money

Pros:

• "Their prices are excellent and always hit the spot for what I had in my mind."
• "Saved myself over £800 buying second user Fuse Box and ECU."
• "Extremely happy with the work done and don't get me started on the price. The cheapest so far, compared to the other car garages I used in the past."
• "Very good value for money and outstanding service. Recommend 100%"
• "You will be extremely happy with their prices."
• "Even then the extra cost was more than reasonable and they certainly didn't charge me for every hour they spent working in the car."
• "MC Autos completed the job for less than £360 which says it all for me!"

Cons:

• "Had a rather costly repair job for a major fault."

Quality of Work

Pros:

• "The Tie rod change was quick and easy and my car feels smooth again."
• "They did a great job on my timing belt change and even spotted something which I forgot to tell them about."
• "The quality of the work was superb."
• "I took the car in to have the exhaust fixed, whilst doing so they identified a leak coming from the gearbox and brought this to my attention, had they not been so thorough I could have ended up with a seized gearbox in the next few days/weeks."
• "They diagnosed my vehicle within an hour and had it back in my hands only an hour or so after the replacement part arrived."
• "Setup the tracking on my vehicle a year ago and Jermaine put himself out and went to the point of adjusting the front subframe to get the levels as best as they could be."
• "clean & very efficient work, I had my mot done yesterday well ✅done lads."

Cons:

• "There was a minor issue with the car when I collected it which initially wasn’t resolved."