St Andrews Health Centre Reviews Summary

Reception & Admin Staff

Pros:

• "In my humble experience, the admin and reception staff are friendly and genuinely trying to be helpful."
• "Was booked in by 111 today because my Gp refused to book an appointment for me - Reception team were really nice! Thank you for your service!"
• "The reception staff have come a long way in two years."
• "I am particularly impressed with Rehan at reception as a first point of contact. He is informative, helpful and caring, and does his upmost best to address concerns."
• "The reception staff are mostly very pleasant and helpful."
• "Very helpful receptionists, caring atmosphere."

Cons:

• "Doctors are amazing, however this admin team is horrid. They couldn't care less about your conditions."
• "Doctors are good but reception team is abysmal. Reception team is always so rude over the phone and in person."
• "Great doctors but reception team needs extra training on how to treat everyone with respect specially when patients are asking for alternative options when it comes to making appointments."
• "I had a bed experience with one of the receptionist, She was so rude to me and she left me talking and send her colleagues."
• "As a lot of the reviews have pointed out the receptionists are horrendous."
• "But the reception staff ruin this place."
• "Worst GP needs improvement reception staff hardly answer phone."
• "The receptionists on the other hand, every single one of them are absolutely vile."
• "Receptionist staff are so rude and slow in picking up calls."
• "The reception lot are a bunch of soulless robots."

Appointments & Online Services

Pros:

• "I injured my leg in an accident, which then turned nasty within 24 hrs. Was seen the same day when my local practice couldn't fit me in."
• "The econsult service is absolutely spot on."
• "The practice offers an E consult service where you describe problems, and it gets sent to a GP who decides if you need to see someone etc, usually works really well."
• "Been there with our 6months old baby for a walk in appointment. The receptionist informed us that the walk in app finish at 6.30pm but he still got a Dr to see our baby at 7.45 pm."

Cons:

• "Simply impossible to get in touch."
• "Online service is utterly rubbish. Can not book a normal GP appointment."
• "They tell you that you can book appointments online but their online service is always down."
• "I have put in my request last Friday via online for a GP to call me. Its now Thursday and there is no call."
• "Have to wait weeks for an appointment even after submitting a E consult."
• "Could not get through last week at all to book an appointment."
• "It can take weeks to get an appointment or speak to anyone."
• "They instantly refuse to help a person who arrives 10 min late to their appointment, acting like it's not their problem anymore while the clinic is completely empty and there is no one waiting in the lobby."
• "The online consultation does not work at all."

Doctors & Medical Services

Pros:

• "Great doctors."
• "However once you do get an appointment. The doctors are very nice and polite and happy to help you with all your concerns and aliments."
• "The doctors are generally warm and jovial."
• "This is a brilliant little surgery. Brilliant doctors and a fair appointments system."
• "If you're genuinely ill enough to be getting a GP appointment this is one of the best services I've ever had."

Cons:

• "The doctors however are hit-and-miss, I recently had an awful experience."
• "Literally the worst GP experience ever. GP’s ignore medical History, & would rather rush you out the door with a quit smoking pack than actually help with a medical problem."
• "The worst doctors are all in one place."
• "Worst experience. GP doesn't want to see patients. Call only."
• "They are constantly unavailable."
• "Actual medical services work brilliantly, however on the admin and booking side we have had awful service."
• "Absolutely terrible GP terrible service."

General Comments & Facilities

Pros:

• "It seems in 2 years there's been a few changes for the better."
• "Despite the challenges, the majority of the staff are doing their best."
• "The new building is absolutely fantastic, clean, and there is a nice waiting area."

Cons:

• "Dirty waiting area."
• "Wouldn't recommend this place."
• "Their system is ridiculous."
• "The building looks tired."