West Green Surgery Reviews Summary

Staff Professionalism

Pros:

• "I called the surgery and spoke to Ester, she was extremely helpful, polite and professional."
• "Miss Kumas provide very professional observations on my condition."
• "I am very very happy with Dr Patel she has set out a programme of recovery for my diabetes."
• "Dr Ruth was good and amazing."
• "I received excellent and very professional treatment from Dr Patel."
• "Dr Ruth and Dr Patel are both excellent female Gps. Friendly, intelligent and practical."
• "Dr Arshad, who has always been kind and very helpful."

Cons:

• "Terrible GP. Receptionist are very angry and can barely speak English."
• "Unresponsive, dismissive reception staff who are clearly acting as an inhibitory barrier."
• "The doctors just don't care and have been literally making mistakes on my record on a regular basis."
• "They also ignore your emails and do not let you know whenever a prescription has been sent to the pharmacy."
• "Worst place they “Did Not Attend” everything even when it relates to children under 1 who has had a fever throughout the night."
• "I was talking with this Doctor and he was laughing at me for no reason."
• "She was unbothered, unhelpful, ignorant, rude and unprofessional."

Service Efficiency

Pros:

• "She did everything so fast, that at the same day I got my prescription."
• "Called up to book a smear - done within seconds."
• "I love that there’s a self check-in kiosk for your appointments."
• "Never been problems with them. Responsive, despite my German-French, they all adequately understand and try to help."
• "The doctors are calm patient and listen to patient without rushing people out."
• "She allowed me to be involved in my own care, listened attentively and advised empathetically."
• "Phoned in the morning and was seen that afternoon."

Cons:

• "Very bad service and experience. I contacted them last week for a telephone consultation and they provided me with an appointment for the following week. We agreed to contact me today, but they didn’t."
• "Referral not being actioned until I had to chase it up."
• "If you call the weekend/out of hours phone number you will be waiting until they close and at some point you will be hung up on for no reason."
• "After my blood tests in March I received texts saying eat more bananas for potassium however when I read the full result it clearly said eat less bananas."
• "I signed up for online access to my medical records still cannot do this."
• "They book you in on Wednesdays only, you have to wait 10 days before being able to talk to someone."
• "This system of patients having to book their blood tests is the worst!"

Facility Quality

Pros:

• "The new surgery is bright, spacious and very clean."
• "West Green Surgery is great and the doctors are always considerate and listen to their patients attentively in spite of being very busy."
• "Best surgery this side of London. Reception is busy but the staff are still always polite."
• "Always a tidy and welcoming but busy reception and waiting area with professional staffs."
• "The building is clean, and you never have to wait long to be seen."
• "Very impressed by the service this surgery offers. They do their best to find you an appointment quickly if it's urgent."
• "Been a patient for over 20 years what a great surgery. Does the NHS proud."

Cons:

• "Very disappointed to be seen at this surgery, is the old surgery on a new location."
• "The GP practice itself is extremely outdated, with weak and very minimal plastic chairs from primary school to sit on."
• "The conditions of this surgery are the worst I've ever seen. The nurse had all the papers on the floor, it was messy, it was dirty."
• "I find it extraordinary that planning a purpose built new medical centre wouldn’t ensure ease of access for someone using a wheelchair."
• "Used to be a good surgery but the level of literal patient neglect is horrendous."
• "The reception and admin team let the surgery down they are extremely rude both on the phone and via email."
• "I have never seen a practice care so little about its patients as I have West Green."