Addison Road Medical Practice Reviews Summary

Appointment System

Pros:

• "Depending on the urgency of my condition, a doctor or nurse calls me back to discuss that day or later."
• "The online consultation is great! again saves so much time."
• "Usually been kind and helpful when I’ve been in, from GPs taking my concerns seriously to reception staff helping me find urgent appointments when I need one before I can renew a prescription."
• "I've always been seen (or called back) in good time."
• "Within 12 hours, after sharing my eConsult at 21:30 I was called and at 11:25am the following morning - the receptionist organised my Doctor's Appointment for the following morning."
• "It is always easy to get a walk in appt."
• "Was a bit put off by the reviews, but compared to my old GP I can get an appointment with a doctor on the same day."

Cons:

• "So hard to book an appointment."
• "Why dont they answer there phone!!"
• "I often wait up to three weeks for an appointment."
• "I managed to book a phone consultation (2 weeks after I applied online), I have waited in all morning for the call and not received anything at all."
• "Terrible clinic. Waited 10 minutes on hold for a receptionist for her to hang up on me immediately."
• "I am so frustrated with this surgery, it's impossible to get through to get an appointment."
• "Incredibly difficult to get an appointment even if needed urgently."

Staff Professionalism

Pros:

• "The receptionists are always busy but I’ve found them to still be very empathetic."
• "Dr Cooney and his colleagues do really care about the wellbeing of their patients."
• "I am amazed at how efficient and helpful the staff at this practice are."
• "Once you do get through the staff are helpful and friendly."
• "The two reception staff I have dealt with so far have been lovely and welcoming."
• "The reception team has always been kind and accommodating."
• "The staff at the front were very friendly as well."

Cons:

• "The doctors that remain are cold & uncaring."
• "Totally unprofessional staff!"
• "Rude reception staff."
• "A large part of the issues surrounding this place centres around the receptionists. They are rude, aggressive and I have on many occasions witnessed them being cruel to patients."
• "The reception staff are so rude and blunt, they don’t even allow you to query things that are important without making you feel bad for doing so."
• "Reception staff are ignorant, rude, unsympathetic and at times downright hostile."
• "The staff are very unprofessional and do not know how to speak to patients."

Quality of Medical Care

Pros:

• "The doctor at Addison Rd rightly diagnosed him within minutes of seeing him."
• "I have been diagnosed with conditions that my last GP continued to miss."
• "Both times felt heard and supported."
• "Very calm, professional and thorough."
• "Plus the level of detail and care is second to none."
• "The GPs have been really amazing advocates for me with my hospital referral."
• "The doctor was very thorough and arranged a hospital referral."

Cons:

• "Every time l see different GP and nurses, each of them got their own diagnoses and opinions."
• "The only doctor you do seem to be able to get appointments with looks up symptoms on the internet whilst you're there!"
• "I had to go to the hospital after following bad advice from them after surgery."
• "Dr Obara is NEVER on time and lacks bedside manner completely."
• "I just wanted to see GP because I was feeling very bed chest pain but the lady who was speaking on telephone diagnosed me trout the phone and told me I am for hospital."
• "The doctors here have also misdiagnosed me on several occasions and I have suffered as a result."
• "Disgusting service from reception and Dr Kanthasamy who refused to provide help or advice to a stressed mental health patient."