First 4 Health Group - Stratford Village Surgery Reviews Summary

Efficiency and Support

Pros:

• "My appointment had been cancelled and the receptionist saw the urgency of what I needed to be seen for and found another appointment that day for me."
• "The GP I saw was so lovely and supportive, gave me lots of advice as well as a referral for another issue I mentioned whilst there."
• "I am happy at Stratford Village GP Surgery because all the doctors I have seen are very understanding and very helpful especially the ones I have seen face to face appointments."

Cons:

• "There are some doctors who don’t care about the patients they texted me that I will have appointments by phone by 9-12am to have the phone with me and is 3 pm and nobody called me!"
• "I was kept there for one hour, after I told them I had a 111 referral, only to be told there would be no availability for another 48 hours."

Communication

Pros:

• "The doctor explained clearly what to do following my blood tests, after asking the right questions regarding the prescribed medication."
• "Administrator Aqsa was really patient and helpful in dealing with my enquiry."

Cons:

• "Almost every time I have called, they said they’d get back and never do."
• "We are going charge her JP. But it is not fair, they should be more serious and accurate with the patients even older and sick one."

Appointment Accessibility

Pros:

• "Getting an appointment was easy and quick although the form takes longer to be reviewed so had to call and given the same day appointment which was convenient for my child."
• "I would like to express my satisfaction with the recent call I had with Dr. K Mawhinney from Stratford Village Surgery GP facility."

Cons:

• "Difficult to get appointments but also having no online option to book seems mad."
• "Had to wait over 3 weeks to get an appointment for urine test results."

Professionalism and Staff Conduct

Pros:

• "The health care professional was good."
• "The service has improved a lot recently, and I have found the website and use of NHS app very helpful."

Cons:

• "I also had a rude interaction with the manager."
• "I often encounter problems with obtaining prescriptions."

Privacy and Discretion

Pros:

• "I had an appointment with Dr. Lucy Langford who was welcoming and apologised for keeping me waiting."

Cons:

• "When i went to collect my blood test prescription, the receptionist very loudly mentioned what it was for."

Quality of Care

Pros:

• "The nurse or doctor that attended to me was the best ever."
• "Spoke to Dr Raybone at Stratford Village Surgery today after trying for over 6 weeks."

Cons:

• "To be honest there is 0 action required by the gp like I don’t see the reason of having one or trying to get one if all what they do is give you appointments after weeks then repeat the same procedure until you give up."

Facility and Environment

Pros:

• "This is the best GP surgery in London. Please keep up the good work."

Cons:

• "The reception area is not welcoming, chairs for the waiting public and some leaflets."

Patient Respect and Dignity

Pros:

• "The receptionist are all also very helpful and respectful this medical center is one of the best GP surgeries I have ever been registered with where patients come first and their views taken very seriously."

Cons:

• "Every month we have also problem with prescription for medication, they always lait."

Responsiveness and Follow-up

Pros:

• "I had great service from Gurpreet today. She went above and beyond her service."

Cons:

• "You have to relentlessly chase."
• "I feel that I am on my own, no one is following up or taking any responsibility."