Tesco Extra Reviews Summary

Customer Service

Pros:

• "The staff are very helpful even though most are very busy."
• "Thanks to Phelix in the mobile phone department who spent as much time as necessary and with more patience than was necessary to take this bozo through the tech necessaries of my purchase."
• "This store has a very good selection of everything you need! I always found all staff very professional especially the managers I met since I start to shop here."
• "Food was excellent, well good and served with a smile."
• "Very friendly staff who have worked there for some time."
• "Though the store staff were helpful."
• "Whenever I have visited, which tends to be during the week and before mid day, I'm always met with happy, friendly, and very helpful staff."

Cons:

• "HE WAS NOT HELPFUL AT ALL TO RESOLVE THIS ISSUE ACCORDINGLY."
• "The staff that's not busy is not willing to help even though I said I was in a hurry."
• "I waited 20 minutes for duty manager called LAKSHA. HE WAS VERY RUDE, UNPROFESSIONALLY HANDLE THE SITUATION."
• "This tesco's staff are useless to customers they have no understanding of customer service."
• "The staffs are not trained on customer service at all."
• "The staff attitude was really bad! even threatened to ban me for just telling her that I was in a hurry."
• "This stores mangers, supervisor's and team leaders are useless they are getting paid for nothing."

Store Accessibility

Pros:

• "This Tesco is open 24h from Monday 00:00 to Saturday 23:59. It has lots of parking."
• "A super store on the edge of town with easy access to Tottenham high Road and other major centres in the Lee Valley."
• "Very large and spacious Tesco. Good selection of basic food and vegetables."
• "The cafe has free wi-fi and power points."
• "Nice to pop into on the way home from ikea."

Cons:

• "Homeless characters constantly outside asking for the pound from your trolley."
• "The worst Tesco in what you can ever shop."
• "Carpark is a havoc, signage is not clear and very confusing to enter and exit."
• "Smelt like dirty nappies upon entering."
• "The smell from the sewage works was intolerable I could not even do a full shop because of it."

Product Pricing and Quality

Pros:

• "I saw a tv for sale, 32 inch for £125.50 but in till they found £179.90 when I complained the manager says that sometimes it happens."
• "Such a big supermarket store with most of the categories of products you could think of, many good offers most of the time, reasonable prices on many products."
• "I recommend other people when they are going be careful of price."

Cons:

• "The phone couldn't be fixed though it was in warranty for 1 year...waste our money and time."
• "The stores prices are never up to date, I always end up taking pictures of what is displayed to verify the correction at the tills."
• "I bought a 10kg rice by the advice of staff and he said this rice is really good so I trust and I bought the 10kg I cooked the rice and it’s awful and test like plastic."
• "We bought a Samsung J5 from there, paid by card and in less than 1 month it went off suddenly and never function after that so we couldn't use it."

Environmental Responsibility

Pros:

• "Good vegan foods, cafe, mobile phone and even an optometrist!"

Cons:

• "This Tesco needs to up its zero waste game. There's no recycling on site, staff know nothing about it when you ask them about how to recycle soft plastics."
• "The conveyor belts are worn out, dirty & disgusting."