Address: Bugsby Way, London, SE7 7ST, United Kingdom
Phone: +442088583313
Rating: 3.7
based on 102 reviews.
Store Selection and Layout
Pros:
"A large selection of clothing, shoes, George accessories - it is convenient."
"The store is within a shopping complex."
"Good parking close to the store."
"A super store where you can find cheap goods. Store is well organised and each section goods I’d well managed."
"Wide range of goods. Clothes, home ware. Electrical goods. Rest room. Customer services. Speed tills. Petrol station."
"This store has been on top of the situation, always well stocked and managed the social distancing situation very well."
"Alongside the usual grocery items, there's an in-store deli and fishmonger, a unique halal meat section, an extensive range of cheeses and alcoholic drinks, and sizeable clothing, entertainment and homeware departments."
Cons:
"The worst Asdas I've been to and the place does not look clean at all."
"This shop is a outrage. No goods only empty shelves."
"The magazine section is horrendous. Mess everywhere, disorganised, and literally no magazine that is in good quality."
"Inexplicably dark and claustrophobic with warehouse-like narrow aisles."
"The pathway is full of dry gum and dirty benches and I really think a nice refurbishment is needed for the shop itself."
"Shelves are empty. The smells near the fresh meat is off putting."
"The store and surroundings are quite shabby."
Staff and Customer Service
Pros:
"Always been a great supermarket...well stocked great deal's and sales nice and helpful staff."
"Staff are also helpful and friendly."
"A lovely lady called Jackei explain to me and my partner how to use the new self check system 'check and go'. Very helpful lady, she explain everything and was absolutely amazing."
"The staff is friendly and adds to the overall positive picture!"
"Staff are a delight and despite what must have been a trying few months for them, they’re always helpful and pleasant."
"Staff are friendly and helpful and we can usually find things we need here."
"Certain staff at the are very friendly which is excellent in this day and age."
Cons:
"The staff are so rude and unhelpful."
"The staff was grumpy the second time she came and complained like 'what did you do'."
"Staff shouldn't be able to make rules up on the spot. And embarrass shoppers."
"Staff full of attitude."
"Some staff at the self check out tills definitely need customer service training as they often show bad attitude."
"The customer service lady Gloria is the polar opposite of someone that should be on customer services."
"I visited today intending to get everything for my Grandsons birthday....when I needed assistance I unfortunately got a guy who obviously needs training in customer service. He was extremely rude and acted like I was an inconvenience."
Shopping Experience
Pros:
"Typical Asda really, I always go at stupid o clock in the morning...NO QUEUES! Yay"
"Has scan and go option which is very handy, pick up your scanner at start, keep scanning every item and go through separate checkout at the end."
"The new self check was quick and easy."
"So far, the store was clean and the signages show everything clearly."
"If you go in store and can help yourself then it's a great place to shop."
"Once again thank god for asda!! They had everything i needed especially nappies and there little angels baby food!"
"Every time I went there I was surprised because they always have new products of toys and clothes."
Cons:
"Absolutely terrible experience with Click & Collect!! I still had to wait 1,5h for my groceries!!!"
"Bad points seem to be a lot of comments lately about people having their exhaust stolen when they are shopping..."
"It is disgusting that there is no effort to maintain the cleanliness of this!"
"Noisy busy staff putting stuff on shelves and getting in the way cages with products left in aisles check out man not giving me time to pack my shopping just kept scanning the while experience was horrible and stressful."
"However, this store seems to take people's safety for granted. Last Saturday (23/1/2021) the store was completely packed."
"The fire exits are littered with rubbish or display stand, should there be a rush to the fire exit, all the items from the display stand will cause more accidents to anyone trying to escape."
"Shopping trolleys litter the car park like barbed wire from a World War 1 battlefield."