Address: Charlton Riverside Place, 7-11 Gallions Rd, London SE7 7FA, United Kingdom
Phone: +442031267410
Rating: 4.4
based on 263 reviews.
Store Layout and Cleanliness
Pros:
"A great range of products on offer and it was nicely laid out."
"Really love this Sainsbury's. It's big, clean and has everything you might need from clothing to fresh food."
"The store is always tidy and clean."
"The store is huge with a big high ceiling, wide aisles and a floor to ceiling window across the front of the store, making it a lovely place to shop."
"The store is very huge and spacious. The atmosphere is pleasant."
"This is my favourite of all Sainsbury's in London! What I like the best is the generous width in aisles between shelves - makes a ton of difference when you need to navigate for groceries."
"The store was neat and the aisles were fully stocked."
Cons:
"Sainsbury’s has gone downhill."
"The ethnic ranges are pretty poor!"
"Smart shop utterly useless - end up with re-scans so don’t waste your time."
"The only downer is the entrance to the car park I'd now blocked from Woolwich Road."
"Normal cheap stuff in other shops are just too expensive at Sainsbury's."
"Bakery selection is rather poor after 6pm, go earlier if you need baked goods!"
"No stock rotation done. Have found far too many times out of date produce."
Customer Service
Pros:
"Staff are friendly and always very happy to help."
"Sainsbury's in Greenwich the place to get everything you need in one shop, clothes, homeware, food, alcohol well basically everything."
"This is my local sainsbury's, the staff are fantastic and friendly, I go on a Saturday and Sunday with my dad and they always ask how you are and wish you a nice day."
"The staff are all very friendly and helpful, it makes shopping a bit easier."
"Staff were friendly and very helpful."
"Staff members are very polite and professional which makes the shopping experience positive."
"Friendly staff and a hint of costumer service brings me back to Sainsbury's."
Cons:
"I had horrible incident in Sainsbury Charlton today. One of your member staff asked me to put a mask on the face, I have showed him on my phone screen that I am exempt, he said I need letter from GP or Card to enter to shop."
"The staff are either busy chatting or just miserable."
"I had to run after my bank to refund the money because nobody in Sainsburys was reachable - through phone, chat or anything."
"Staff member Bibi not good at understanding high functioning autistic adults at the checkout."
"Awful experience this morning. Staff unhelpful and lucky if you got a grunt out of them never mind a sentence."
"Great shop not very helpful staff."
"Awful, today self service assistant refused to put my smart spending voucher through."
Shopping Experience
Pros:
"Self checkout easy to use also the scan and go app service is great."
"The price is quite fair considering its size, varieties, and always good supplies."
"Good parking open late n has range of products from household clothes and food."
"Everything here is so civilised, geared to let you shop in relative peace."
"Parking is great with lots available and very accessible."
"This store also offers scan as you shop which makes the shopping experience smoother than usual."
"They have a LOT of things at a discount."
Cons:
"Being in our mid 70's and in Tier 2, we thought we would give Sainsbury's delivery from this store a try. The driver failed to deliver and said he had pressed our bell."
"In spite of getting confirmation SMS and waiting at home, driver conveniently put a message saying nobody was home!"
"The range of raw vegan food items though leaves a lot to be desired."
"It is a waste of space on the disabled parking space, as the general parking space are sometimes very crowded and more than half of the disabled are empty."
"More recently it's got rid of many staff replacing them with machines."
"Last week I watch with my own eyes the security saying to the two homeless outside the shop to move away because they not allowed to be there."
"Was surprised that there was no track n trace in the store."