Sainsbury's Reviews Summary

Category: Supermarket London

Address: Charlton Riverside Place, 7-11 Gallions Rd, London SE7 7FA, United Kingdom

Phone: +442031267410

Rating: 4.4
based on 263 reviews.

Store Layout and Cleanliness

Pros:

  • "A great range of products on offer and it was nicely laid out."
  • "Really love this Sainsbury's. It's big, clean and has everything you might need from clothing to fresh food."
  • "The store is always tidy and clean."
  • "The store is huge with a big high ceiling, wide aisles and a floor to ceiling window across the front of the store, making it a lovely place to shop."
  • "The store is very huge and spacious. The atmosphere is pleasant."
  • "This is my favourite of all Sainsbury's in London! What I like the best is the generous width in aisles between shelves - makes a ton of difference when you need to navigate for groceries."
  • "The store was neat and the aisles were fully stocked."

Cons:

  • "Sainsbury’s has gone downhill."
  • "The ethnic ranges are pretty poor!"
  • "Smart shop utterly useless - end up with re-scans so don’t waste your time."
  • "The only downer is the entrance to the car park I'd now blocked from Woolwich Road."
  • "Normal cheap stuff in other shops are just too expensive at Sainsbury's."
  • "Bakery selection is rather poor after 6pm, go earlier if you need baked goods!"
  • "No stock rotation done. Have found far too many times out of date produce."

Customer Service

Pros:

  • "Staff are friendly and always very happy to help."
  • "Sainsbury's in Greenwich the place to get everything you need in one shop, clothes, homeware, food, alcohol well basically everything."
  • "This is my local sainsbury's, the staff are fantastic and friendly, I go on a Saturday and Sunday with my dad and they always ask how you are and wish you a nice day."
  • "The staff are all very friendly and helpful, it makes shopping a bit easier."
  • "Staff were friendly and very helpful."
  • "Staff members are very polite and professional which makes the shopping experience positive."
  • "Friendly staff and a hint of costumer service brings me back to Sainsbury's."

Cons:

  • "I had horrible incident in Sainsbury Charlton today. One of your member staff asked me to put a mask on the face, I have showed him on my phone screen that I am exempt, he said I need letter from GP or Card to enter to shop."
  • "The staff are either busy chatting or just miserable."
  • "I had to run after my bank to refund the money because nobody in Sainsburys was reachable - through phone, chat or anything."
  • "Staff member Bibi not good at understanding high functioning autistic adults at the checkout."
  • "Awful experience this morning. Staff unhelpful and lucky if you got a grunt out of them never mind a sentence."
  • "Great shop not very helpful staff."
  • "Awful, today self service assistant refused to put my smart spending voucher through."

Shopping Experience

Pros:

  • "Self checkout easy to use also the scan and go app service is great."
  • "The price is quite fair considering its size, varieties, and always good supplies."
  • "Good parking open late n has range of products from household clothes and food."
  • "Everything here is so civilised, geared to let you shop in relative peace."
  • "Parking is great with lots available and very accessible."
  • "This store also offers scan as you shop which makes the shopping experience smoother than usual."
  • "They have a LOT of things at a discount."

Cons:

  • "Being in our mid 70's and in Tier 2, we thought we would give Sainsbury's delivery from this store a try. The driver failed to deliver and said he had pressed our bell."
  • "In spite of getting confirmation SMS and waiting at home, driver conveniently put a message saying nobody was home!"
  • "The range of raw vegan food items though leaves a lot to be desired."
  • "It is a waste of space on the disabled parking space, as the general parking space are sometimes very crowded and more than half of the disabled are empty."
  • "More recently it's got rid of many staff replacing them with machines."
  • "Last week I watch with my own eyes the security saying to the two homeless outside the shop to move away because they not allowed to be there."
  • "Was surprised that there was no track n trace in the store."

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