Address: Sentinel End, Reading, RG2 0BF, United Kingdom
Phone: +441189113807
Rating: 4.3
based on 235 reviews.
Customer Service
Pros:
"Superb customer service."
"The service from the customer service advisors (Lisa and Martin) was amazing, they both kept me updated throughout the entire process."
"They are to be extremely highly commended for their outstanding customer service from start to finish and on time delivery in a very difficult EV market place."
"Didn't feel pressured or rushed, it was quick and painless."
"Very professional service. Very friendly and kind."
"The team at Nissan Reading were super, hand over was great and the vehicle was presented pristine in a hand over bay."
"I would highly recommend buying a car from Marshall Nissan Reading excellent service."
Cons:
"This confirms that Marshall’s were unnecessarily quoting for all tyres, all discs, both steering arms/bushes, front shocks and a battery."
"Car was later taken to two independent mechanics who identified that the majority of the Nissan identified work was unnecessary."
"All unnecessary and unwarranted work, adding thousands to their profit margins, with their excessive hourly rate."
"I would not give these even 1 star. Absolute shocking service throughout, to top it off when I picked up the new car even the registration was wrong."
"I think we both know your customer service will end at this google review."
"The communication is so poor that they don't follow through on their call-back promises."
"Don't be taken in by these main stealer scam artists. They need reporting to trading standards."
Professionalism and Knowledge
Pros:
"Daniel H and Paul W were fantastic, felt no pressure at all."
"Gareth was knowledgeable, personable, and very professional."
"I have just purchased a Nissan Xtrail from Joe Paines, and I have to say that Joe is a true professional and a credit to the brand and dealership."
"The salesman Joe Paines was very professional & polite 10 out of 10."
"Giulio was very helpful & accommodating throughout the whole process, answered all questions and concerns with confidence and reassurance."
"I was taken care of by Marc who was very friendly and knowledgeable answering all my questions."
"Marc was extremely helpful, polite and eager to explain every single detail."
Cons:
"The car has big end bearing fault requiring a new engine/turbo/DPF at an additional cost of £12,060 with a car which only has 39,000 miles on the clock!!"
"Booked a test drive in advance and car to use was the car being driven daily by the general manager. Air conditioner didn't really seem to work in the car."
"Man just told us that they are not selling cars older then 4y."
"I am a professional Engineer of 33 years, and it is my opinion that this garage is bumping up costs unnecessarily."
"Just have done Minor service for my Nissan Leaf on Sat 26th Feb. Went home and while I was cleaning inside I decided to check Polen Filter. Shocking what I discovered - they haven't replaced it."
"Got a rude sales man who didn't reply just out me through to were I originally was on hold."
"Calls ignored! I regret walking into the showroom."
Customer Experience
Pros:
"Hanna has been amazing from the moment we met. Friendly, polite and honest."
"Giulio Columbro was fantastic, treated me great, didn't try and go overboard with me and oversell to me."
"I want to shout from the rooftop about my extremely positive experience here today."
"The customer service was excellent and if I was buying a new car this branch would be my first choice to help me. Thanks again!"
"You receive better service here than any hotel we have stayed in, well done everyone."
"Thank you to the team at Marshall, in particular John, for exceptional, stand-out customer service."
"Very clear communication (in person and email) final price was exactly as negotiated, no last minute surprises."
Cons:
"Lady on reception very nice and friendly, but service terrible.. very disappointed."
"He tried to offer us to take leasing for 4y... No chance from our side."
"I believe the customer service is well below par; it has now been over 6 weeks with no news, and it is a headache to get through."
"I have discovered their after sales are just as bad."
"Dan I'm sorry but you did not impress me. I hope you will take no offence but you need to work on getting back to customers in a timely manner as communicating with you via email or waiting for your call back is not up to scratch."
"Pathetic customer service. Called and booked in for an appointment for Qashqai, since i was 10 mins earlier to the appointment and the sales guy was with another customer, he asked me to wait for around 20 mins."
"Poor. Tried for 2 days to get my car booked in for a service and mot."