Address: 61 Croydon Rd, London, SE20 7TF, United Kingdom
Phone: +442087689200
Rating: 4.4
based on 242 reviews.
Customer Service
Pros:
"Meeting Steve for the first time, it feels as if I've known him before. Friendly, accommodating and very helpful."
"Alan was so helpful and professional in dealing with my Motability scheme requests."
"I’ve had an amazing car service and perfect customer service from Charles!!"
"Charles has been exceptionally helpful today."
"Keith was super helpful and made the whole process very easy."
"Patrick and the team made the whole experience straightforward and went above and beyond (even giving the car a good clean)."
"Louis Roche- Fantastic salesman who made my experience purchasing my car amazing."
Cons:
"Really bad customer service. They provided me with an unsafe vehicle which was not checked properly and will not correct the issues in a timely manner."
"The worse service I have received...the best thing I can say at the moment, is it has now escalated, to an official complaint...against the way I was treated."
"There was no receptionist and no way to queue."
"Wanted to give 0 star. Hyundai Croydon dealership has some very rude and unprofessional staff."
"Terrible service... !!! Not going back again ... just done my qashqai service last month and it was terrible."
"The staff are friendly enough but overall the service and communication from them with dealing with this fault on my van has been poor."
"Very poor experience! Wanted to get my Nissan Note serviced and thought of using Ancaster Croydon."
Vehicle Quality
Pros:
"The service & MOT were fine."
"Purchased a Nissan Leaf from this dealership and I have to say they were excellent."
"Buying a car is a huge milestone. Dealing with Ancastor penge has been the best experience, staff are very friendly and so accommodating."
"Excellent service from ALAN got a fantastic Nissan juke on motability for my daughter in under 10 days from start to finish."
"Friendly helpful staff and the car feels great."
"The service at Nissan Penge has been fantastic. Both Charles and Michael really looked after my issue with the car."
"I had the best service from this wonderful and efficient man, Charles."
Cons:
"Do not buy a car from Nissan unless you want a structurally unsafe car."
"Having addressed the dealers about the noise that the car was making a month after I purchased the car, to being told 4 months after that the car is under Amber for all the problems it has which will cost around £1000+."
"Unfortunately my van developed a steering column fault."
"That garage reported no need of immediate repairs. Also that Ancasters quote was grossly inflated."
"We drove 250 miles round trip to view a car that Ancaster Penge told us was in mint condition in the hope to drive straight home with it. When we arrived, the paintwork had scratches at the rear."
"The car was taken in for routine inspection and passed green. We had to take in again as rattling was heard. Again passed green. Two weeks later exhaust fell apart, nearly falling off the car."
"Sleazy opportunists; took an older vehicle in for repair, mechanic determined engine unsalvagable, proceeded to complete non-essential work & maximize charges."
Staff and Management
Pros:
"What a great bunch of people! Always very nice and very helpful!"
"Thankyou Patrick for looking after me for my first service. Really lovely guy 😊."
"Jinaid was understanding, empathetic, and showed incredible professionalism."
"We recently bought our new car from Nissan Penge. The sales executive Alan Whent couldn't have been more helpful, knowledgeable and attentive."
"I have been using Penge for sales and services over 20 years and always very happy with customer service and excellent experience."
"Thanks so much for the great customer service received today at Ancaster Penge."
Cons:
"I been served by Narcissist called Keith Lawrence He had delivered the poorest customer service I have every came across."
"Overall the dealership is nice but one salesman in particular who we unfortunately dealt with tried to use bully boy tactics to get a sale."
"Staff do not want to help you at all, the service staff don't want to leave the comfort of their service desk and the attitude they have for you is atrocious."
"Several staff members walked past me, without any acknowledgement of me being there."
"The new set of sales guys there are the worst!! Never going back there !!!"
"The staff, especially the aftercare team, have completely wiped their hands of any responsibility and couldn't have been more unhelpful."
"We have had extremely poor customer service by Laurence and the customer service team at Ancaster had been useless in their ability to resolve anything."
Communication and Transparency
Pros:
"They made the process straightforward and were very transparent will all matters related to the Finance to the delivery."
"I was recommended Ancaster Nissan in penge I was in for a big surprise customerService was the top of the top so friendly."
"Amazing experience at Nissan for the 1st time, Alan my sales advisor was very helpful and patient he explained everything clearly and answered all my questions."
"I was unsure if Nissan was right for me but Alan Whent the salesperson ensured that I had all the right information."
"Charles stayed on top of the whole process until it was resolved."
"From there onwards we were in safe hands, Alan Whent introduced himself, listened to what we were looking for and our budget, then went to work finding us the perfect vehicle."
"Kevin, a Customer Service manager kept me informed at every step what was needed and advised me on the progress and time line for everything."
Cons:
"Not happy as i did not have a phone call stating a problem had been found regarding an unusual noise coming from the engine."
"Nobody introduced themselves on arrival."
"This was in February 2022, it’s now July 2022 and I haven’t received one call from them to update me when the part would be in."
"Poor communication service from sales people. And oh they tell lies too!!!"
"Following on from my disappointment of sales service I did not get my car serviced for first service."
"When I was booked in by Junaid at the counter, the fuel flush I had booked online was being charged at £29.99 which was not the price quoted when I booked online."
"Worst customer service dealing. I booked for service they changed 4 times."